Advanced Cisco UCCE 10.5 Administration Self Study Kit

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Advanced Cisco UCCE 10.5 Administration Self Study Kit

First Cisco UCCE 10.5 Administration Self-Study Kit designed to help you learn day to day administration of Cisco UCCE Solutions.   This self-study kit video labs and lectures will help you learn the tools to configure, administer and support various components and task for Cisco UCCE from Configuring outbound dialer, social miner, to learn how to troubleshoot various issues.   This is designed for someone who is responsible for day to day operation of Cisco Unified Contact Center Enterprise Solutions

Based on Cisco AUCCE Courseware

Benefit

downloadarrow Series of Video Labs with Explanation  downloadarrow Learn to capture logs, traces, and much other troubleshooting tasks
downloadarrow Shorter Video Lenght to help you keep focus downloadarrow Enhance your Troubleshooting SKILLS
downloadarrow Each task is configured with explanation and test downloadarrow Unlimited Download
downloadarrow Email Support from CCIE Instructor downloadarrow Unlimited Updates for Free for the LIFE of the product
  

 Reg.  $899 USD - Now $399 USD


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Study Kit Includes

    Advanced Cisco UCCE 10.5 Administration Lab Kit

Outline (completed so far)

    Lab 1 - Overview of Cisco UCCE Administration Tools
    Lab 2 - Getting started with Agent Desk Settings
    Lab 3 - Prepare and Configuring Network VRU for CVP
    Lab 4 - Preparing and Configuration Services and Skills Groups
    Lab 5 - Creating Agent, Supervisor and Team Lists
    Lab 6 - Configure PG for IP IVR (UCCX)
    Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
    Lab 8 - Configuring PG For Cisco Unified CM
    Lab 9 - Defining Agent Target Rule and Device Target
    Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
    Lab 11 - Setting Limit on Number of Skills group per agent
    Lab 15 - Creating Precision Queues - Attributes
    Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
    Lab 13 - Creating Precision Queues and Rules to select Agent
    Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
    Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
    Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
    Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
    Lab 18 - Outbound dialer - Network VRU and Media Routing PG
    Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
    Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
    Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
    Lab 22 - Outbound Dialer - Dialer Component on PG
    Lab 23 - Outbound Dialer - Modify Local Static Route Files
    Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
    Lab 26 - Outbound Dialer - Verification of Outbound Component
    More Labs to be added
    More Labs are under developments

*Terms and Conditions:

    Only Support Windows XP, 7, 200x Platform
    We do not support VMware/mac/iPhone or android
    **New promotion only for new purchase or new client
    Promotion does not and can not be applied to existing or previous promotion
    Pre-order deal ETA Date subject to change without further notice.
    Files are encrypted and played by HUPlayer from www.drm-x.com
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