Advanced Cisco UCCE 10.5 Deployment Self Study Kit

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Advanced Cisco UCCE 10.5 Deployment Study Kit

World's First Cisco Unified 10.5 Self-Study Kit, design to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure Cisco UCCE 10.5 Platform.   Cisco Unified CCE 10.5 Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCE 10.5 Operates and how its component interact with each other.   Chapters are divided into the smaller section to help you understand the topic with lab demonstration.  Our self-study kit was designed to help you get a UCCE solution running in no time.   Cisco Unified CCE 10.5 ResourceKIT is a collection video labs that will show you how to install, configure, and maintain a Cisco Unified CCE 10.5 with CVP or IP IVR Solutions.   Each lab can be from 5 minutes to 30 minutes that explains the step that are taken and why and how to implement it.   There are up to 17+ labs in this set.  Cisco Unified CCE  Lab Guide is a PDF file that contains step by step instructions on how to configure these labs.  This is the file you will use to do your own practice. 


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Study Kit Includes
    Cisco Unified CCE - Lecture on Video
    Cisco Unified CCE 10.5 Duplex - Lab Resource Kit
    Cisco Unified CCE 10.5 Duplex - PDF Deployment Lab Guide
    Cisco Unified CVP Self-Study Kit
    40 Hours of UCCE lab access for practice (1 session x 8 hours)

Lecture On Video

    Chapter 1 Introduction to UCCE  and CVP Bootcamp.
    Chapter 2 Unified CCE Deployment Models.
    Chapter 3 Introduction UCCE Component PSTN & Voice Gateways.
    Chapter 4 Introduction UCCE Component - Unified CM & IP Agent Phone.
    Chapter 5 UCCE Component Overview.
    Chapter 6 UCCE Component - Overview of Database.
    Chapter 7 UCCE Component - Central Controller.
    Chapter 8 UCCE - Administration & Data Server.
    Chapter 9 UCCE Component - Peripheral Gateway (PG).
    Chapter 10 UCCE Component - Routing Client.
    Chapter 11 UCCE Component - Agent Desk Settings & VRU.
    Chapter 15 UCCE Skill Target Sub-System.
    Chapter 13 UCCE Call Routing.
    Chapter 14 UCCE Call Routing Pre-Routing Call Flow.
    Chapter 15 UCCE Call Routing Post Route from CUCM Call Flow.
    Chapter 16 UCCE Scripts Editor & Basic Scripting.
    Chapter 17 UCCE Basic Scripting with External Database.
    Chapter 18 UCCE Basic Scripting with Call Variables.
    Chapter 19 UCCE Basic Administrative Scripts

Cisco Ucce Duplex Lab Kit

    Lab 01 - Preparing Microsoft Active Directory
    Lab 02 - Preparing Microsoft SQL Server For Cisco UCCE Deployment
    Lab 03 - Installing Cisco Unified CCE 10.5 Base Software
    Lab 04 - Preparing UCCE Server with Instance and Web Setup
    Lab 05 - Deploying UCCE Router A and B Server
    Lab 06 - Deploying UCCE Logger A and B Server
    Lab 07 - Deployiung UCCE Administration and Data Server with HDS and DDS
    Lab 08 - Deploying UCCE PG for Cisco CUCM as a Routing Client for US Cluster
    Lab 09 - Deploying UCCE PG for Cisco CUCM as None Routing Client
    Lab 10 - Deploying and Configuring Cisco Finesse Server
    Lab 11 - Configure a Basic Call From from US CUCM Cluster to Agent from India Cluster
    Lab 15 - Install and Configure Cisco CVP and PG
    Lab 13 - Configure Network VRU with Label
    Lab 14 - Modifying Agent Target Rule for CVP Routing Client
    Lab 15 - Configuring CVP To Work with VXML Gateway and UCCE Server
    Lab 16 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
    Lab 17 - Creating ECC Variable For UCCE Scripts to support CVP Call
    Lab 18 - Creating Network VRU Scripts
    Lab 19 - Developing a basic call center script for UCCE with CVP
    Lab 20 - Schedule and Test Cisco UCCE Script with Agent Online
    Lab 21 - Configuring Redundant Finesse Server
    Lab 22 - Configuring Finesse with Varieable, Phone Book, Reason Code and Team
    Lab 23 - Configuring Workflow in Cisco Finesse Server for Browser Popup
    Lab 24 - Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
    Lab 25 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historial Database
    Lab 26 - Integrating CUIC Reporting Server with UCCE and LDAP User

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