ADVANCED CISCO UCCE 10.5 SCRIPTING STUDY KIT

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Advanced Cisco UCCE 10.5 Scripting Self Study Kit

World's First set of Self-study kit dedicated toward Cisco UCCE Advanced Scripting.   This self-study kit will focus on technique design to help you learn to develop UCCE Scripts from ground zero.   You will learn how to develop application from mini application to a full blown call center application with database access and external application etc.  This is one of a kind Self-study kit in the market

Benefit

  •   Step by Step Scripting Guide
  •   Email Support from CCIE Instructor
  •   Enhance your Troubleshooting SKILLS
  •   For Each scripting, lab come with explanation, actual lab, and live demonstration
  •   Unlimited Download
  •   Learn New Advanced Skills Such as WALLBoard, Database store procedure
  •   Unlimited Updates for Free for the LIFE of the product
  •   Unlimited Updates for Free for the LIFE of the product
  

Regular - $1299 - Pre-order Promotion - $899 USD

Get Free Cisco UCCE Deployment Self Study kit
(value of $899 for FREE)

Offer Expires April 30, 2017

UCCE Advanced Scripting Release Date May 15, 2017


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Below is the current outline.  This outline may change by the time release date.


STUDY KIT INCLUDES

  •   Cisco Unified CCE Scripting - Lecture on Video
  •   Cisco Unified CCE Scripting Lab Kit

Lecture on Video Topics 

  •   Chapter 1 – Introduction to Script Editor
  •   Chapter 2 – Call Types, Contact Data & Scripting
  •   Chapter 3 – Categorizing Contacts
  •   Chapter 4 – selecting Routing Targets
  •   Chapter 5 – Network VRUs
  •   Chapter 6 – Multichannel Routing
  •   Chapter 7 – Using Formulas
  •   Chapter 8 – Scripting Administration
  •   Chapter 9 – Scripting Editor Feature Control
  •   Chapter 10 – Internet Script Editor
  •   Chapter 11 – Scripting in a Unified CCE Environment
  •   Chapter 12 – Utility Nodes
  •   Chapter 13 – Full Example Scripts
  •   Chapter 14 – Hosted Scripting Consideration

Scripts Lab (may change by release date)

  •   Introduction to Script Editor
  •   Create a basic script
  •   Catagorize call based on Call Type
  •   Route calls to different script using Call Type Prefix
  •   Categorizing calls based on Time of Day and Day of The Week
  •   Executing different script using CallType
  •   Executing different script using gotoscript
  •   Allocate Percentage of calls to different script
  •   Routing calls to Agents Directly
  •   Routing calls to Agents via Skills Group
  •   Routing calls to Agents from different skills group across multiple cluster
  •   Routing calls to Agents in round robin fashion across multiple sklls group
  •   Route a calls to listen to announcement
  •   Route calls based on schedule target to such as Follow the sun
  •   Routing calls using standard targeting rule
  •   Routing calls using custom conditional rule
  •   Trafering calls from Agent to Agent
  •   Distributing Contacts Using One Node
  •   Rerouting calls due to transit failure such agent available but not reachable
  •   Sending a calls to IP IVR and listen To welcome prompt
  •   Sending calls to VRU using Translation Route
  •   Running External Scripts
  •   Queue a call when agent not available
  •   Plaing a call in queue when agent
  •   How to adjust a call priority in the queue
  •   How to remove a call from queue
  •   Using Microapp to prompt and collect data
  •   Using Microapp to provide menu driven application
  •   Collecting input from caller using Collect Data Node
  •   Prompting a Caller to Select from a Set of Options using Menu
  •   Script to play prompt via VRU
  •   Temporarily Halting Script Execution
  •   Using single-target variable examines data for one specified routing target
  •   Using multiple-target variable examines data across multiple routing targets

*Terms and Conditions:

  • Only Support Windows XP, 7, 200x Platform
  • We do not support VMware/mac/iPhone or android
  • **New promotion only for new purchase or new client
  • Promotion does not and can not be applied to existing or previous promotion
  • Pre-order deal ETA Date subject to change without further notice.
  • Files are encrypted and played by HUPlayer from www.drm-x.com

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