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CCNP Collaboration

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Cisco CCNP® Collaboration Training

VoiceBootcamp offers World's Most Unique & Advanced CCNA/CCNP Collaboration Training that is a focus on Real World Deployment scenario.  Building the entire infrastructure from the ground up to a complete Cisco UC Collaborations while you learn.  What is so unique about us?  Our CCNP Collaboration Plus Training includes the use of Cisco UCCX 10.5 & Cisco Prime Collaboration during the lab thus giving you extra skills that no other CCNP Collaboration Training does.   Plus you will get over 350 video labs as part of your package to continue to learn even after the training.  NO ONE ELSE OFFER THIS

Course Information

Code : 1024-02
Course Fee$4,495 USD*
Number of Days: 12 Days

Cisco Learning Credit: Not Accepted
Language: English
Schedules: - Toronto | Las Vegas | Dubai| Thailand | London


World's Most Unique Cisco CCNP® Collaboration Bootcamp

  • Implementing Cisco IP Telephony and Video, Part 1 - (CIPTv1)
  • Implementing Cisco IP Telephony and Video Part 2 - (CIPTv2)
  • Troubleshooting Cisco IP Telephony and Video - (CTCOLLAB)
  • Implementing Cisco Collaboration Applications (CAPPS)
  • Cisco Unified UCCX 11.5 Integration - Exclusively At VoiceBootcamp
  • Cisco Emergency Responder Integration - Exclusively At VoiceBootcamp
  • Cisco Prime Collaboration Deployment - Exclusively At VoiceBootcamp

End of Year Promotion

Get 3 Cisco Courses - For $4,495 USD

Offer Expires Dec 15, 2017.  End of Year Sales

downloadarrow Learn to Deploy Cisco UC Collaboration In 12 Days

Upcoming Schedules

Cisco CCNP® Collaboration Training - Toronto, Canada
01-22-2018 9:00 am
Cisco CCNP® Collaboration Training - Las Vegas, USA
03-05-2018 9:00 am
Cisco CCNP® Collaboration Training - Dubai, UAE
03-12-2018 9:00 am
Cisco CCNP® Collaboration Training - Toronto, Canada
05-28-2018 9:00 am

Full Schedules For 2018

downloadarrow Learn Cisco UCCX Integration - Only @VoiceBootcamp
downloadarrow Use Cisco Prime Collaboration to Install/Upgrade
downloadarrow Live Upgrade/Migration of Cisco CUCM from 10 to 11
downloadarrow Over 350+ Cisco Video Labs on Cisco Collaborations
downloadarrow 200 Hours of Lab Access for continue to practice
downloadarrow Cisco CCNP Collaboration Self-Study Kit Included
Free Retake Up to 2 Years

Course Outline


Module 1 - Day 1 - 3

  • 1. Cisco Unified Communications Manager Introduction
    • Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
    • Performing Initial Cisco Unified Communications Manager Configuration
    • Deploying Endpoints and Users
    • Deploying IP Phone Services
  • 2. Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
    • Describing Dial Plan Components
    • Implementing Endpoint Addressing and Call Routing
    • Implementing Calling Privileges
    • Implementing Call Coverage in Cisco Unified Communications Manager
  • 3. Implementation of Single-Site Off-Cluster Calling
    • Analyzing Single-Site Off-Cluster Calling Requirements
    • Implementing PSTN Access Using MGCP Gateways
    • Implementing PSTN access Using H.323 Gateways
    • Describing the Cisco Unified Border Element
    • Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
    • Using the Cisco Unified Border Element for URI Dialing
    • Describing Dial Plan Interworking
  • 4. Media Resources
    • Describing Media Resources in Cisco Unified Communications Manager
    • Implementing Annunciators and MOH
    • Implementing MTPs
  • 5. Audio and Video Conferencing
    • Describing Conferencing Devices and Their Functions
    • Implementing Conference Bridges
    • Describing Cisco TelePresence MSE 8000
    • Implementing Cisco TelePresence Server
    • Implementing Cisco TelePresence Conductor
  • 6. Quality of Service
    • Analyzing Quality of Service Requirements
    • Describing QoS Components and their Functions
    • Implementing Marking


    •    Lab 1: Deploying Router & Switch Infrastructure to support Collaboration
    •    Lab 2: Lab Environment Exploration and Setup
    •    Lab 3: Configuring Cisco Unified Communications Manager Initial Settings
    •    Lab 4: Implementing Calling Privileges
    •    Lab 5: Media Resource Configuration
    •    Lab 6: Implementing PSTN Calling Using SIP Trunks through CiscoUnified Border Element
    •    Lab 7: Implementing PSTN Calling Using MGCP Gateways
    •    Lab 8: Implementing PSTN Calling Using H.323 Gateways
    •    Lab 9: Implementing Call Routing
    •    Lab 10: Deploying Endpoints and Users
    •    Lab 11: Implementing Call Coverages
    •    Lab 12:Quality of Service (QoS) Configuration
    •    Lab 13: Cisco TelePresence Server and Conductor Configuration
    •    Lab 14: Cisco Unified Prime Collaboration Deployment
    •    Lab 15: CUCM Testing and Troubleshooting in Multi-site Environment


Module 2 - Day 3 - 5

      • 1. Multisite Deployment Implementation
        • Identifying Issues in a Multisite Deployment
        • Identifying Multisite Deployment Solutions
        • Implementing a +E.164 Based Dial Plan for International Multisite
        • Deployments
        • Implementing a URI Based Dial Plan for Multisite Deployments
      • 2. Centralized Call-Processing Redundancy Implementation
        • Implementing SRTS and MGCP Fallback
      • 3. Bandwidth Management and CAC Implementation
        • Managing Bandwidth
        • Implementing CAC
      • 4. Implementation of Features and Applications for Multisite Deployments
        • Implementing Device Mobility
        • Implementing Cisco Extension Mobility
        • Implementing Cisco Unified Mobility
      • 5. Cisco VCS and Cisco Expressway
        • Describing Cisco VCS and Cisco Expressway Series Deployment Options
        • Deploying Users and Local Endpoints in Cisco VCS control
        • Interconnecting Cisco Unified Communications Manager and Cisco VCS
        • Implementing Unified Communications Mobile and Remote Access
      • 6. GDPR and CCD
        • Implementing ILS and GDPR
        • Implementing CCD
        • Implementing Policing and Shaping


      •    Lab 1: Remote Labs Access
      •    Lab 2: Disaster Recovery
      •    Lab 3: Cisco Unified Border Element
      •    Lab 4: SIP Trunk Configuration
      •    Lab 5: MGCP Gateway Configuration
      •    Lab 6: Inter-Cluster Trunk Configuration
      •    Lab 7: Route Groups
      •    Lab 8: Route Lists
      •    Lab 9: IP Communicator Phone Registration
      •    Lab 10: 9951 IP Phone Registration
      •    Lab 11: Cisco Unified Collaboration Deployment to built multi cluster
      •    Lab 12: Traditional Route Patterns
      •    Lab 13: Traditional Dial Plan Testing
      •    Lab 14: User Management
      •    Lab 15: Global Dial Plan and +E.164 Dialing
      •    Lab 16: Multi-cluster Call Routing using Inter-cluster Trunking
      •    Lab 17: URI Dialing
      •    Lab 18: Survivable Remote Site Telephony
      •    Lab 19: Bandwidth Management Techniques
      •    Lab 20: Locations and Enhanced Locations CAC
      •    Lab 21: Device Mobility
      •    Lab 22: Extension Mobility
      •    Lab 23: Unified Mobility
      •    Lab 24: VCS Provisioning and Administration
      •    Lab 25: VCS Dial Plan and CUCM integration
      •    Lab 26: Mobile Remote Access using Cisco Expressway Core and Edge
      •    Lab 27: Global Dial Plan Replication


Module 3 - Day 5 - 8

        • Introducing UCCE
        • Unified CCE Components and Architecture
        • UCCE Terms, Routing and Additional Components
        • Accessing UCCE Tools
      • 2. Cisco Unified Communications Manager Troubleshooting
        • Troubleshooting Common Gateway and Endpoint Registration Issues
        • Troubleshooting Cisco Unified Communications Manager Availability Issues
        • Troubleshooting Database Replication Issues
        • Troubleshooting LDAP Integration Issues
      • 3. Cisco VCS Control and VCS Expressway Troubleshooting
        • Troubleshooting Endpoint Registration Issues
        • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
        • Troubleshooting Database Replication Issues
        • Troubleshooting LDAP Integration Issues
      • 4. Call Setup Issues
        • Describing Call Setup Issues and Causes
        • Troubleshooting On-Net Single-Site Calling Issues
        • Troubleshooting On-Net Multi-Site Calling Issues
        • Troubleshooting Off-Net Calling Issues
      • 5. ILS and GDPR Issues
        • Troubleshooting ILS and GDPR
      • 6. Cisco Unified Communications Manager Mobility Features
        • Troubleshooting Device Mobility Issues
        • Troubleshooting Cisco Extension Mobility Issues
        • Troubleshooting Cisco Unified Mobility Issues
      • 7. Cisco TelePresence Management Suite Issues
        • Troubleshooting Cisco TMS Issues
      • 8. Voice Quality and Media Resources Issues
        • Troubleshooting MTP Issues
        • Troubleshooting Transcoder Issues
        • Troubleshooting Audio and Video Conferencing Issues
        • Troubleshooting Audio and Video Quality Issues


 Lab 1: Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues
 Lab 2: Trouble Tickets: Troubleshooting LDAP Integration Issues
 Lab 3: Trouble Tickets: Troubleshooting Endpoint Registration Issues
 Lab 4: Trouble Tickets: Troubleshooting LDAP Integration Issues
 Lab 5: Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues
 Lab 6: Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues
 Lab 7: Trouble Tickets: Troubleshooting Off-Net Calling issues
 Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR
 Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues
 Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues
 Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues
 Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues
 Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues
 Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences


Module 3 - Day 8 - 10

      • 1. Cisco Unity Connection
        • Designing and Deploying Cisco Unity Connection
        • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
        • Configuring Cisco Unity Connection Users, Templates and Class of Service
        • Configuring the Cisco Unity Connection System
        • Implementing Cisco Unity Connection Dial Plan and Call Management
        • Configuring Unified Messaging
        • Troubleshooting Cisco Unity Connection
        • Deploying Voice Mail Redundancy in Branch Offices
      • 2. Cisco Unity Express
        • Designing and Deploying Cisco Unity Express
        • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
        • Configuring Cisco Unity Express Users Accounts and Features
        • Configuring Call Routing with Cisco Unity Express Auto-Attendant
        • Troubleshooting Cisco Unity Express
      • 3. Cisco Unified IM and Presence Implementation
        • Designing and Deploying Cisco Unified IM and Presence
        • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
        • Integrating Cisco Unified Communications IM and Presence
        • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
        • Configuring Cisco Jabber Mobile and Integrating Directory Servers
        • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
      • 4. Video Provisioning and Integration in a Unified Communications Deployment
        • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
        • Describing Video Infrastructure
        • Describing Cisco TMS


 Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
 Lab 2: Configuring Cisco Unity Connection Users
 Lab 3: Configuring Cisco Unity Connection System Settings
 Lab 4: Implementing Cisco Unity Connection Call Management
 Lab 5: Configuring Cisco Unified Messaging
 Lab 6: Troubleshooting Cisco Unity Connection
 Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
 Lab 8: Configuring Cisco Unity Express System Settings and Users
 Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
 Lab 10: Troubleshooting Cisco Unity Express
 Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
 Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
 Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers
 Lab 14: Troubleshoot Cisco Unified Communications IM and Presence
 Lab 15: Provisioning with Cisco Prime Collaboration
 Lab 16: Deploying Cisco TMS and Video Applications


 Cisco Unified Contact Center Express Integration with CUCM
 Setting up UCCX Call Control Group
 Creating Agent Account & Resources
 Create a Resource Group & Skills
 Assign Resources to Resource Group
 Creating Contact Service Queue
 Assigning Agent Phone to RmCM
 Create Application for existing scripts
 Add Application Trigger
 Configure IP Phone as an Agent Phone
 Basic Cisco Unified CCX Script

Who needs to attend

IT Professionals
Network Engineers
IT Managers

Delivery format options

  • Classroom or Online via Webinar - Instructor led training.
  • Any class you can join online in case if you are unable to travel.


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