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Cisco UCCE Training - Advanced Scripting

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Cisco UCCE Training - Advanced Scripting

World's First set of Self-study kit dedicated toward Cisco UCCE Advanced Scripting. This self-study kit will focus on technique design to help you learn to develop UCCE Scripts from ground zero. You will learn how to develop application from mini application to a full blown call center application with database access and external application etc. This is one of a kind Self-study kit in the market

Course Information

Code: 1024-06
Course Fee$3,495 USD*
Number of Days: 5 Days

Cisco Learning Credit: Not Accepted
Language: English
Schedules: - Toronto | Las Vegas | Dubai | Thailand | London

 

World's Most Unique Cisco UCCE 11.5® Administration & Troubleshooting Bootcamp

  • 200 Hours of Rack Rental Included
  • Free Retake For up to 2 years
  • Each Student has 12 to 15 Virtual Machine Servers
  • Dedicated POD
  • Full Self Study Kit Included

End of Year Promotion

Get 3 Cisco Courses - For $4,495 USD

Offer Expires Dec 15, 2017.  End of Year Sales


downloadarrow 5 Days Instructor Led Training with 24/7 Access to Lab
downloadarrow 70% Hands On - 30% Theory
downloadarrow Practice Lab with 200 hours of free UCCE Rack Rental downloadarrow Each Student Gets Dedicated POD of 2 UC Clusters
downloadarrow Complete UCCE Deployment Self-Study Kit downloadarrow Small Class up to max 6 Students
downloadarrow Full Duplex Environment - 8 to 10 VM Servers downloadarrow 24/7 Access to lab during class
downloadarrow Free RETAKE Until You Pass The Lab - Even Remotely downloadarrow
  1. Each Student install, configure and build from scratch

Upcoming Schedules

Cisco UCCE 11.5 Training - Deployment - Toronto, Canada
01-29-2018 9:00 am
Cisco UCCE 11.5 Training - Deployment - Las Vegas, USA
02-05-2018 9:00 am
Cisco UCCE 11.5 Training - Deployment - Dubai, UAE
03-18-2018 9:00 am
Cisco UCCE 11.5 Training - Deployment - Toronto, Canada
04-02-2018 9:00 am

Course Outline

Chapter 1 – Introduction to Script Editor
Chapter 2 – Call Types, Contact Data & Scripting
Chapter 3 – Categorizing Contacts
Chapter 4 – selecting Routing Targets
Chapter 5 – Network VRUs
Chapter 6 – Multichannel Routing
Chapter 7 – Using Formulas
Chapter 8 – Scripting Administration
Chapter 9 – Scripting Editor Feature Control
Chapter 10 – Internet Script Editor
Chapter 11 – Scripting in a Unified CCE Environment
Chapter 12 – Utility Nodes
Chapter 13 – Full Example Scripts
Chapter 14 – Hosted Scripting Consideration


Scripts Lab (may change by release date)

Introduction to Script Editor
Create a basic script
Catagorize call based on Call Type
Route calls to different script using Call Type Prefix
Categorizing calls based on Time of Day and Day of The Week
Executing different script using CallType
Executing different script using gotoscript
Allocate Percentage of calls to different script
Routing calls to Agents Directly
Routing calls to Agents via Skills Group
Routing calls to Agents from different skills group across multiple cluster
Routing calls to Agents in round robin fashion across multiple sklls group
Route a calls to listen to announcement
Route calls based on schedule target to such as Follow the sun
Routing calls using standard targeting rule
Routing calls using custom conditional rule
Trafering calls from Agent to Agent
Distributing Contacts Using One Node
Rerouting calls due to transit failure such agent available but not reachable
Sending a calls to IP IVR and listen To welcome prompt
Sending calls to VRU using Translation Route
Running External Scripts
Queue a call when agent not available
Plaing a call in queue when agent
How to adjust a call priority in the queue
How to remove a call from queue
Using Microapp to prompt and collect data
Using Microapp to provide menu driven application
Collecting input from caller using Collect Data Node
Prompting a Caller to Select from a Set of Options using Menu
Script to play prompt via VRU
Temporarily Halting Script Execution
Using single-target variable examines data for one specified routing target
Using multiple-target variable examines data across multiple routing targets

Who needs to attend

IT Professionals
Network Engineers
IT Managers

Delivery format options

  • Classroom or Online via Webinar - Instructor led training.
  • Any class you can join online in case if you are unable to travel.

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