Cisco Unified Contact Center Enterprise Administration (UCCE-A) is a 5-day instructor-led course that prepares learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic knowledge to understand the Cisco Unified CCE deployment solution and requirements for basic ACD and IVR configurations to include using ICM Configuration Manager and associated utilities, setting up agents, providing for basic IVR activities, and using the Cisco Finesse Agent desktop.
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|Course Date||07-07-2019 9:00 am|
|Course End Date||07-11-2019 5:00 pm|
|Speaker||Faisal H Khan|
|Location||Dubai - United Arab Emirate|