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Cisco UCCE Administration & Troubleshooting - Dubai, UAE-Cisco UCCE Administration Training

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Cisco UCCE Administration & Troubleshooting - Dubai, UAE


Cisco Unified Contact Center Enterprise Administration (UCCE-A) is a 5-day instructor-led course that prepares learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic knowledge to understand the Cisco Unified CCE deployment solution and requirements for basic ACD and IVR configurations to include using ICM Configuration Manager and associated utilities, setting up agents, providing for basic IVR activities, and using the Cisco Finesse Agent desktop.

  • Presenting Cisco Unified Contact Center Enterprise
  • Cisco Unified CCE Core Components
  • Virtualized Voice Browser (VVB)
  • Cisco Unified CCE/ICM
  • Cisco Unified CCE Options
  • Call Flow Types
  • Cisco Unified CM
  • Cisco Unified CCE/Intelligent Contact Manager
  • Install the Peripheral Gateway
  • Cisco Finesse
  • Installing Cisco Unified CVP
  • Installing and Configuring Cisco Unified CCE Options
  • Cisco Outbound Option
  • Cisco Unified Intelligence Center

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Course Information

  • Code : 1024-06
  • Course Fee: $3,495 USD*
  • Number of Days: 5 Days
  • Cisco Learning Credit: Not Accepted
  • Language: English

What is Included?

  • 5 Days Instructor Led Training In Class or Online Access
  • 200 Hours of Lab Access For Continue Practice
  • Free Retake for up to 2 years
  • Full UCCE Study Kits (value of $2.499 US for free)
  • 24/7 Access during lab
  • Email & Online Support
  • Take Class Online if unable to attend lectures


Course Properties

Course Date 10-06-2019 9:00 am
Course End Date 10-10-2019 5:00 pm
Capacity 10
Individual Price $3,495.00
Speaker Faisal H Khan
Number Hours 40
Dubai - United Arab Emirate
Nassima Tower - Dubai - United Arab Emirates
Dubai - United Arab Emirate
$3,495.00 10
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