This course, Deploying Cisco Unified Contact Center Express (UCCX) v12.x provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
In this course, the candidate will learn how to write basic to advanced scripting. Candidate will learn most advanced scripting technologies and techniques such as custom queue logic using Get Reporting Statistic steps, custom Select Resource Step logic including custom queue design, as well as VM in Queue, Scheduled Callback scenario's, and XML Web Service consumption using Get HTTP Document steps. A brief summary of the CRS Script Editor steps covered is listed below. Candidate will learn to deploy script from the real-world scenario, from database setup, sub-flow, XML etc.
Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments is an instructor-led course presented by our Instructors to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise 11.5 (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v11.5 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. We will accomplish this by installing the Unified CCE v11.5 software, building a fully functional CCE with CVP solution, and introducing Unified CCE 11.5 troubleshooting tools.
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VoiceBootcamp offers World's Most Unique & Advanced CCNA/CCNP Collaboration Training that is a focus on Real World Deployment Scenario. Building the entire infrastructure from the ground up to a complete Cisco UC Collaborations while you learn. What is so unique about us? Our CCNP Collaboration Plus Training includes the use of Cisco UCCX 10.5 & Cisco Prime Collaboration during the lab thus giving you extra skills that no other CCNP Collaboration Training does. Plus you will get over 350 video labs as part of your package to continue to learn even after the training. NO ONE ELSE OFFER THIS
Most Advanced Hands on Cisco UCCE Advanced Scripting Training In the World. 5 Days Instructor Led Training design to teach you how to develop real world scripts based on client that we have designed scripts for. This course will teach you how to use the NODES effectively and build scripts from ground zero to a complete real world advanced scripts. You will walkway with a full blown real world scripts. From Basic to Database ware to java based scripts, you get it all covered.
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