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ACCXSL - ADVANCED CONTACT CENTER EXPRESS SCRIPTING

ACCXSL - ADVANCED CONTACT CENTER EXPRESS SCRIPTING

Learn advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration.

This course is intended to be a follow-on course to UCCX. ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques.

The class utilizes Cisco Unified Contact Center Express and highlights new application features and services. Sunset Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology.

What is included:

  • 5 Days Instructor-led Training
  • Free Retake - Up to 2 Years
  • Attend Online or Onsite
  • Full Access to Study Kits
  • Email Support from Instructor

Event Information

Event Date 10-10-2022 9:30 am
Individual Price $3,495.00
Location Remote Class by WebEx - EST Time zone