In this course, you'll gain an understanding of Ciscoâ€™s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product. major emphasis on the Unified CCX script editing tool, Unified CCX Editor, which allows administrators to script the contact centerâ€™s caller experience through the system, including queries, recordings, menu input, digit string input, and database operations. You will cover the Cisco Finesse Agent and Supervisor Desktops as well as the Finesse Desktop Administration tool to optimize the call agentâ€™s desktop display and options, supervisor optimization of the call center, and reporting options and customizations. You will explore Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies, Social Miner, and Outbound Dialing technologies and youâ€™ll examine options for troubleshooting, reporting, and maintaining the system
What is included?
|Course Start Date||12-02-2019 9:00 am|
|Individual Price||Classroom - $3,495 - Live Online - $2,995|
|Speaker||Faisal H. Khan|
|Location||United State of America - USA|