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Advanced Scripting for Cisco Unified Contact Center Express (ASCCX v11.0)
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Tel: +1-866-777-0060
Advanced Scripting for Cisco Unified Contact Center Express (ASCCX v11.0)
During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods.
What is included:
Course Fee: $3,995 USD
Benefits: 200 Hours of Lab Access - Full Study Kits - Free Retake up to 2 years
Course Length: 5 Days - Lang: English
Course Duration: 9:30 AM to 5:30 PM
Delivery Method: Instructor-led Classroom & Online Class
Location: Toronto - Las Vegas - Dubai - London & Online
