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Advanced Cisco UCCE Scripting Training

100% Focus on Cisco Collaboration Training with World Wide Schedules. Show Details

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Cisco Advanced UCCE Scripting Training

Most Advanced Hands-on Cisco UCCE Advanced Scripting Training In the World.  5 Days Instructor Led Training design to teach you how to develop real-world scripts based on the client that we have designed scripts for.  This course will teach you how to use the NODES effectively and build scripts from ground zero to a complete real-world advanced script.  You will walkway with a full-blown real-world script.   From Basic to Database ware to java based scripts, you get it all covered. 

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What is Included?

  • 5 Days Instructor Led Training In Class or Online Access
  • 200 Hours of Lab Access For Continue Practice
  • Free Retake for up to 2 years
  • Full UCCE Study Kits (value of $2.499 US for free)
  • 24/7 Access during lab
  • Email & Online Support
  • Take Class Online if unable to attend lectures

Course Information

  • Code : 1024-06
  • Course Fee: $3,995 USD*
  • Number of Days: 5 Days
  • Cisco Learning Credit: Not Accepted
  • Language: English


  • CICD - Implementing Cisco Collaborative Devices
  • CIVND2 – Implementing Cisco Video Network Devices, Part 2 v1.0
  • CCNP Collaboration Level Knowledge
  • 4+ years of experience in Cisco Networking


  • Network professionals who install, configure, and manage Cisco collaboration solutions
  • Network Engineer
  • System Engineer

Course Agenda

  • Chapter 1 – Introduction To Script Editor
  • Chapter 2 – Call Types, Contact Data & Scripting
  • Chapter 3 – Categorizing Contacts
  • Chapter 4 – Selecting Routing Targets
  • Chapter 5 – Network VRUs
  • Chapter 6 – Multichannel Routing
  • Chapter 7 – Using Formulas
  • Chapter 8 – Scripting Administration
  • Chapter 9 – Scripting Editor Feature Control
  • Chapter 10 – Internet Script Editor
  • Chapter 11 – Scripting In A Unified CCE Environment
  • Chapter 12 – Utility Nodes
  • Chapter 13 – Full Example Scripts
  • Chapter 14 – Hosted Scripting Consideration

Scripts Lab (May Change By Release Date)

  • Introduction To Script Editor
  • Create A Basic Script
  • Catagorize Call Based On Call Type
  • Route Calls To Different Script Using Call Type Prefix
  • Categorizing Calls Based On Time Of Day And Day Of The Week
  • Executing Different Script Using CallType
  • Executing Different Script Using Gotoscript
  • Allocate Percentage Of Calls To Different Script
  • Routing Calls To Agents Directly
  • Routing Calls To Agents Via Skills Group
  • Routing Calls To Agents From Different Skills Group Across Multiple Cluster
  • Routing Calls To Agents In Round Robin Fashion Across Multiple Sklls Group
  • Route A Calls To Listen To Announcement
  • Route Calls Based On Schedule Target To Such As Follow The Sun
  • Routing Calls Using Standard Targeting Rule
  • Routing Calls Using Custom Conditional Rule
  • Trafering Calls From Agent To Agent
  • Distributing Contacts Using One Node
  • Rerouting Calls Due To Transit Failure Such Agent Available But Not Reachable
  • Sending A Calls To IP IVR And Listen To Welcome Prompt
  • Sending Calls To VRU Using Translation Route
  • Running External Scripts
  • Queue A Call When Agent Not Available
  • Plaing A Call In Queue When Agent
  • How To Adjust A Call Priority In The Queue
  • How To Remove A Call From Queue
  • Using Microapp To Prompt And Collect Data
  • Using Microapp To Provide Menu Driven Application
  • Collecting Input From Caller Using Collect Data Node
  • Prompting A Caller To Select From A Set Of Options Using Menu
  • Script To Play Prompt Via VRU
  • Temporarily Halting Script Execution
  • Using Single-Target Variable Examines Data For One Specified Routing Target
  • Using Multiple-Target Variable Examines Data Across Multiple Routing Targets


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