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Cisco UCCX Training

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Cisco UCCX 11.5 Deployment Training

This course, Deploying Cisco Unified Contact Center Express (UCCX) v11.6 provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

Course Information

Code: 1024-07
Course Fee$3,495 USD*
Number of Days: 5 Days

Cisco Learning Credit: Not Accepted
Language: English
Schedules: - Toronto| Las Vegas | Dubai | Thailand| London

Upcoming Schedules

Cisco UCCX 11.5 Deployment Training - Dubai, UAE
04-01-2018 9:00 am
Cisco UCCX 11.5 Deployment Training - Toronto, Canada
04-23-2018 9:00 am
Cisco UCCX 11.5 Deployment Training - London, UK
04-30-2018 9:00 am
Cisco UCCX Training - Deployment - Bangkok, Thailand
05-21-2018 9:00 am
Cisco UCCX 11.5 Deployment Training - Las Vegas, USA
06-11-2018 9:00 am

Full Schedules For 2018

Cisco UCCX 11.5 Training - Deployment Bootcamp

  • 200 Hours of Rack Rental Included
  • Free Retake For up to 2 years
  • Each Student has 12 to 15 Virtual Machine Servers
  • Dedicated POD
  • Full Self Study Kit Included

Spring Break Special

Take 3 Cisco Course For - $4,495 USD 

Save $5,000+
Offer Expires Mar 31, 2018

downloadarrow 5 Days Instructor Led Training with 24/7 Access to Lab
downloadarrow 70% Hands On - 30% Theory
downloadarrow Practice Lab with 200 hours of free UCCXE Rack Rental downloadarrow Each Student Gets Dedicated POD of 2 UC Clusters
downloadarrow Complete UCCX Deployment Self-Study Kit downloadarrow Small Class up to max 6 Students
downloadarrow Full Duplex Environment - 8 to 10 VM Servers downloadarrow 24/7 Access to lab during class
downloadarrow Free RETAKE Until You Pass The Lab - Even Remotely downloadarrow
  1. Each Student install, configure and build from scratch

Course Outline

Module 1: Cisco Unified CCX Product Overview
Cisco Unified CCX Product Packages
Cisco Unified CCX Architecture
Designing Cisco Unified CCX

Module 2: Cisco Unified CCX Installation and Configuration
Installing Cisco Unified CCX
Managing Cisco Unified CCX
Configuring Basic Properties of Cisco Unified CCX

Module 3: Cisco Unified CCX Scripting
Installing the Cisco Unified CCX Script Editor
Creating a Basic IVR Script
Prompting and Collecting Information
Accessing an External Database
Making Decisions
Confirming Caller Input

Module 4: Cisco Unified CCX ACD Operations
Implementing Cisco Unified CCX
Scripting Fundamentals for Cisco Unified CCX
Using Desktop Administration
Advanced Cisco Unified Contact Center Express Scripting Topics

Module 5: Cisco Unified Contact Center Express Premium Functions
Using Remote Monitoring
Configuring the Outbound Dialer
Configuring CAD Agent Email and Agent Web Chat

Module 6: Deploying UCCX v11.6 Functions
Implementing Cisco Finesse
Implementing Media Sense Call Recording
Configuring Finesse Agent Email
Configuring Finesse Agent Web Chat

Module 7: UCCX Reports
Using Cisco Unified CCX Reports (Pre-v11.0)
Managing Cisco Unified Intelligence Center (CUIC)
Using Cisco Unified CCX Reports (CUIC)

Module 8: Cisco Unified CCX Maintenance
Using Cisco Unified RTMT
Using the Disaster Recovery System

Who needs to attend

IT Professionals
Network Engineers
IT Managers

Delivery format options

  • Classroom or Online via Webinar - Instructor led training.
  • Any class you can join online in case if you are unable to travel.

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