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This course, Deploying Cisco Unified Contact Center Express (UCCX) v11.6 provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting
This course, the candidate will learn how to write basic to advanced scripting. Candidate will learn most advanced scripting technologies and techniques such as custom queue logic using Get Reporting Statistic steps, custom Select Resource Step logic including custom queue design, as well as VM in Queue, Scheduled Callback scenario's, and XML Web Service consumption using Get HTTP Document steps. A brief summary of the CRS Script Editor steps covered is listed below. Candidate will learn to deploy script from real world scenario, from database setup, sub flow, XML etc.