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Cisco UCCE Video Training - Ultimate Edition

Cisco UCCE Video Training Ultimate Edition

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Base price $1,899.00
Sales price $1,399.99
Total: $1,399.99
Price / kg:
Description

Want to learn Cisco UCCE?  Try the world's most complete Cisco UCCE Video Training.  With over 175+ Video labs and lecture, step by step guide and explanation, this guide will help you learn to deploy complete Cisco UCCE Solutions with CVP, Finesse, CUIC and more.  Best hands-on Lab.  Get UCCE Lab Access as well.  Save over $3,500+

Buy This Study Kit by Sept 20, 2019

Get To join 1 Cisco UCCE Bootcamp (Value of $3,495) For Free Online

 

What is included: (Total value over $3,500)

 

How Does it Work

  • You order this package and make the payment
  • You get you self study kits via email within 24 hours along with Free Course Code
  • You select the Course You want (must be used within 2 years)
  • Enter the course code - coupon and that's it.  You will be registered

Terms and Conditions

  • You can only attend the course Online via Cisco WebEx.   
  • You will have a full dedicated lab and all features just like a classroom
  • All sales are final.  But reschedule allowed
  • All Classe Schedules are tentative. 
  • By registering does not mean class will be guaranteed to run.  But you will be notified 15 days in advance
  • You have 2 years to use this Free Course.
 

 

   

 


 Cisco UCCE Self Study Kit demo


 


Outline

Lecture On Video

Chapter 01 - Cisco UCCE 11.5 Introduction to UCCE 11.5 and CVP Bootcamp
Chapter 02 - Cisco UCCE 11.5 Architecture of Cisco Contact Center Enterprise
Chapter 03 - Cisco UCCE 11.5 Design Consideration
Chapter 04 - Cisco UCCE 11.5 Deployment Model
Chapter 05 - Cisco UCCE 11.5 Central Controller
Chapter 06 - Cisco UCCE 11.5 Preparing and Installing Cisco UCCE Software
Chapter 07 - Cisco UCCE 11.5 Organizational Units in Active Directory and Web Setup
Chapter 08 - Cisco UCCE 11.5 Unified CCE Central Controller - Logger
Chapter 09 - Cisco UCCE 11.5 Unified CCE Central Controller - Router
Chapter 10 - Cisco UCCE 11.5 Agent Desk Settings and VRU Type
Chapter 11 - Cisco UCCE 11.5 Peripheral Gateway PG and CTI Server
Chapter 12 - Cisco UCCE 11.5 Routing Client
Chapter 13 - Cisco UCCE 11.5 Skill Target Sub System
Chapter 14 - Cisco UCCE 11.5 UCCE Call Flow with CVP
Chapter 15 - Cisco UCCE 11.5 Call Routing Post Route from CUCM Call Flow using UCCX
Chapter 16 - Cisco UCCE 11.5 Scripts Editor and Basic Scripting
Chapter 17 - Cisco UCCE 11.5 Basic Administrative Scripts
Chapter 18 - Cisco UCCE 11.5 Basic Scripting with Call Variables
Chapter 19 - Cisco UCCE 11.5 Overview of Cisco Unified CVP
Chapter 20 - Cisco UCCE 11.5 Configuring VXML Gateway for UCCE and CVP
Chapter 21 - Cisco UCCE 11.5 Creating Network VRU Scripts and CVP Microapp
Chapter 22 - Cisco UCCE 11.5 Creating UCCE Scripts with CVP
Chapter 23 - Cisco UCCE 11.5 Installation and Configurations of Cisco Finesse 11.5
Chapter 24 - Cisco UCCE 11.5 Overview and Installation of Cisco Unified Intelligent Center with Live Data 11.5
Chapter 25 - Cisco UCCE 11.5 Configuration of Cisco CUIC Reporting 11.5

Lab Outline

Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
Lab 03 - Deploying Cisco UCCE Base Software
Lab 04 - Installing and Preparing Cisco CVP Call Server
Lab 05 - Deploying Cisco CVP Operation Console Manager
Lab 06 - Prepare and Install Cisco Finesse Server
Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
Lab 08 - Preparing UCCE Servers with Instance in Active Directory
Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
ab 12 - Simplex - Configure PG to support Unified PG with Routing client
Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
Lab 15 - Simplex - Configuring VRU PG for CVP 11.5
Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
Lab 19 - Configure Network VRU with Label
Lab 20 - Modifying Agent Target Rule for CVP Routing Client
Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
Lab 24 - Creating Network VRU Scripts
Lab 25 - Developing a basic call center script for UCCE with CVP
Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
Lab 27 - Configuring Redundant Finesse Server
Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User

Cisco UCCE Administration Kit Outline

Lab 1 - Overview of Cisco UCCE Administration Tools
Lab 2 - Getting started with Agent Desk Settings
Lab 3 - Prepare and Configuring Network VRU for CVP
Lab 4 - Preparing and Configuration Services and Skills Groups
Lab 5 - Creating Agent, Supervisor and Team Lists
Lab 6 - Configure PG for IP IVR (UCCX)
Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
Lab 8 - Configuring PG For Cisco Unified CM
Lab 9 - Defining Agent Target Rule and Device Target
Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
Lab 11 - Setting Limit on Number of Skills group per agent
Lab 15 - Creating Precision Queues - Attributes
Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
Lab 13 - Creating Precision Queues and Rules to select Agent
Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
Lab 18 - Outbound dialer - Network VRU and Media Routing PG
Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
Lab 22 - Outbound Dialer - Dialer Component on PG
Lab 23 - Outbound Dialer - Modify Local Static Route Files
Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
Lab 26 - Outbound Dialer - Verification of Outbound Component

Cisco UCCE Advanced Scripting Outline

Lecture on Video (available now)

Chapter 01 - Introduction to Script Editor
Chapter 02 - Call Type Contact Data and Scripting
Chapter 03 - Categorizing Contacts
Chapter 04 - Selecting Routing Targets
Chapter 05 - Network VRUs
Chapter 06 - Variable and Formula
Chapter 07 - UCCE Scripting with Call Variables
Chapter 08 - Scripting with External Database
Chapter 09 - UCCE Basic Administrative Scripts
Chapter 10 - Built In Function – String Manipulation
Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
Chapter 13 - Overview of CVP Call Studio
Chapter 14 - Creating a basic CVP Scripts
Chapter 15 - Executing CVP Scripts via UCCE Scripting

Lab Outline (available now)

Lab 01 - Create a basic UCCE Scripts
Lab 02 - Create a script with comment & monitoring object
Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
Lab 04 – Routing Call Based on CLID and Dialed Number
Lab 05 - Requalify Call Type - Routing calls to another scripts
Lab 06 – Use GotoScript to route calls to different scripts
Lab 07 – Creating Time of Day Routing
Lab 08 – Distribute call load using Percentage Allocation
Lab 09 – Routing Calls using Skills Group using LAA Method
Lab 10 – Routing calls to Services using Service Node

Cisco UCCE Troubleshooting Study Kits

Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
Lab 3 - Learn to using Unified System CLI to troubleshoot UCCE
Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
Lab 5 - How to use Dumplog to analyst Logs
Lab 6 - Using OPCTest Command to See PG Status
Lab 7 - Using OPCTest To List Calls and Identify particular calls
Lab 8 - Using OPCTest Utility to gather Agent Statistic
Lab 9 - Troubleshooting Cisco UCCE Call Flow
Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
Lab 13 - Utility - How to run EMSMON Utility
Lab 14 - Troubleshooting Shutdown Error for Router
Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
Lab 16 - How to Set Trace Settings and Log Collection
Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
Lab 18 - Setup Trace Settings and Log Collection on CVP
Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
Lab 25 - The device associated with that extension or dial number invalid - Part 1


 

How Does it Work

  • You order this package and make the payment
  • You get you self study kits via email within 24 hours along with Free Course Code
  • You select the Course You want (must be used within 2 years)
  • Enter the course code - coupon and that's it.  You will be registered

Terms and Conditions

  • You can only attend the course Online via Cisco WebEx.   
  • You will have a full dedicated lab and all features just like a classroom
  • All sales are final.  But reschedule allowed
  • All Classe Schedules are tentative. 
  • By registering does not mean class will be guaranteed to run.  But you will be notified 15 days in advance
  • You have 2 years to use this Free Course.

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Contact Us

  •  1810 E. Sahara Ave. Suite 223, Las Vegas, NV, 89104, USA
  • +1-437-913-9405
  • Contact Us
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