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Welcome to VoiceBootcamp Canada Inc.  A Global Name in Unified Collaboration & AWS Cloud Training

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1810 E. Shara Ave. Suite 223, Las Vegas, NV, 89104
Email: info@voicebootcamp.com

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Cisco CCNP Collaboration Training

World's Most Advanced Hands on CCNP Collaboration Lab

VoiceBootcamp offers World's Most Unique & Advanced CCNA/CCNP Collaboration Training that is a focus on the Real World Deployment Scenario.  Building the entire infrastructure from the ground up to a complete Cisco UC Collaborations while you learn.  What is so unique about us?  Our CCNP Collaboration Plus Training includes the use of Cisco UCCX 12.5 & Cisco Prime Collaboration during the lab thus giving you extra skills that no other CCNP Collaboration Training does.   

Live Class Demo

We are ready for New Changes in Cisco Collaboration Feb 2020

What is included:

  • 12 Days of Instructor-led Onsite or Online Training
  • Dedicated POD - practice real-world scenario
  • 250+ Video Labs Included to help you again more knowledge
  • 200 hours of lab rental - continue to practice
  • Small Class - You get more attention
  • Free Retake up to 2 years to master all skills
  • CCNP Collaboration Self Study Kit - To help you get started for the next level
  • Can't Travel?  Join Online & Save $1,000

Course Fee: $4,495 USD

Delivery Format: Classroom Live or Virtual Classroom Live

Schedules - (Note: Join Online & Save $1,000)

What You Will Learn?

    • Cisco Unified Communication Manager CUCM - 12.0
    • CIsco Unity Connection 12.0
    • Cisco Unified Presence & Instant Messaging
    • Cisco Call Routing/Dial Plan
    • SIP Trunking and SBC
    • Cisco Unified Border Element (CUBE)
    • Voice Gateways and Signaling Protocol
    • Cisco Expressway C and E
    • Cisco Video Infrastructure Technology
    • Cisco Unified Communication Manager Express
    • Exclusively @ VoiceBootcamp - Cisco UCCX
    • Exclusively @ VoiceBootcamp - Cisco Meeting Server (CMS)
    • More
    Network Topology for each candidate
    Lab for Each Candidate

    Client's Testimonials




    1. Cisco Unified Communications Manager Introduction

    • Describing the Role of Cisco Unified
    • Communications Manager, Its Architecture, and Its Deployment and Redundancy Option
    • Performing Initial Cisco Unified Communications Manager Configuration
    • Deploying Endpoints and Users
    • Deploying IP Phone Services

    2. Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

    • Describing Dial Plan Components
    • Implementing Endpoint Addressing and Call Routing
    • Implementing Calling Privileges
    • Implementing Call Coverage in Cisco Unified Communications Manager

    3. Implementation of Single-Site Off-Cluster CallingAnalyzing Single-Site Off-Cluster

    • Calling Requirement
    • Implementing PSTN Access Using MGCP Gateways
    • Implementing PSTN access Using H.323 Gateways
    • Describing the Cisco Unified Border Element
    • Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
    • Using the Cisco Unified Border Element for URI Dialing
    • Describing Dial Plan Interworking

    4. Media Resources

    • Describing Media Resources in Cisco Unified Communications Manager
    • Implementing Annunciators and MOH
    • Implementing MTPs

    5. Audio and Video Conferencing

    • Describing Conferencing Devices and Their Function
    • Implementing Conference Bridges
    • Describing Cisco TelePresence MSE 8000
    • Implementing Cisco TelePresence Server
    • Implementing Cisco TelePresence Conductor

    6. Quality of Service Analyzing Quality of Service Requirements

    • Describing QoS Components and their Functions Implementing Marking

    •    Lab 1: Deploying Router & Switch Infrastructure to support Collaboration
    •    Lab 2: Lab Environment Exploration and Setup
    •    Lab 3: Configuring Cisco Unified Communications Manager Initial Settings
    •    Lab 4: Implementing Calling Privileges
    •    Lab 5: Media Resource Configuration
    •    Lab 6: Implementing PSTN Calling Using SIP Trunks through CiscoUnified Border Element
    •    Lab 7: Implementing PSTN Calling Using MGCP Gateways
    •    Lab 8: Implementing PSTN Calling Using H.323 Gateways
    •    Lab 9: Implementing Call Routing
    •    Lab 10: Deploying Endpoints and Users
    •    Lab 11: Implementing Call Coverages
    •    Lab 12:Quality of Service (QoS) Configuration
    •    Lab 13: Cisco TelePresence Server and Conductor Configuration
    •    Lab 14: Cisco Unified Prime Collaboration Deployment
    •    Lab 15: CUCM Testing and Troubleshooting in Multi-site Environment

    Module 2 - Day 3 - 5

    1. Multisite Deployment ImplementationIdentifying Issues in a Multisite Deployment

    • Identifying Multisite Deployment Solutions
    • Implementing a +E.164 Based Dial Plan for International Multisite
    • Deployments Implementing a URI Based Dial Plan for Multisite Deployments

    2. Centralized Call-Processing Redundancy Implementation Implementing SRTS and MGCP Fallback
    3. Bandwidth Management and CAC Implementation and Managing Bandwidth Implementing CAC
    4. Implementation of Features and Applications for Multisite

    • Deployments Implementing Device Mobility
    • Implementing Cisco Extension Mobility
    • Implementing Cisco Unified Mobility

    5. Cisco VCS and Cisco Expressway

    • Describing Cisco VCS and Cisco Expressway Series Deployment Options
    • Deploying Users and Local Endpoints in Cisco VCS control
    • Interconnecting Cisco Unified Communications Manager and Cisco VCS
    • Implementing Unified Communications Mobile and Remote Access


    • Lab 1: Remote Labs Access
    • Lab 2: Disaster Recovery
    • Lab 3: Cisco Unified Border Element
    • Lab 4: SIP Trunk Configuration
    • Lab 5: MGCP Gateway Configuration
    • Lab 6: Inter-Cluster Trunk Configuration
    • Lab 7: Route Groups
    • Lab 8: Route Lists
    • Lab 9: IP Communicator Phone Registration
    • Lab 10: 9951 IP Phone Registration
    • Lab 11: Cisco Unified Collaboration Deployment to built multi cluster
    • Lab 12: Traditional Route Patterns
    • Lab 13: Traditional Dial Plan Testing
    • Lab 14: User Management
    • Lab 15: Global Dial Plan and +E.164 Dialing
    • Lab 16: Multi-cluster Call Routing using Inter-cluster Trunking
    • Lab 17: URI Dialing
    • Lab 18: Survivable Remote Site Telephony
    • Lab 19: Bandwidth Management Techniques
    • Lab 20: Locations and Enhanced Locations CAC
    • Lab 21: Device Mobility
    • Lab 22: Extension Mobility
    • Lab 23: Unified Mobility
    • Lab 24: VCS Provisioning and Administration
    • Lab 25: VCS Dial Plan and CUCM integration
    • Lab 26: Mobile Remote Access using Cisco Expressway Core and Edge
    • Lab 27: Global Dial Plan Replication


    1. Cisco Unified Communications Manager TroubleshootingTroubleshooting

    • Common Gateway and Endpoint Registration Issues
    • Troubleshooting Cisco Unified Communications Manager Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues

    3. Cisco VCS Control and VCS Expressway Troubleshooting

    • Troubleshooting Endpoint Registration Issues
    • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues

    4. Call Setup IssuesDescribing Call Setup Issues and Causes

    • Troubleshooting On-Net Single-Site Calling Issues
    • Troubleshooting On-Net Multi-Site Calling Issues
    • Troubleshooting Off-Net Calling Issues

    5. ILS and GDPR IssuesTroubleshooting ILS and GDPR
    6. Cisco Unified Communications Manager Mobility Features

    • Troubleshooting Device Mobility Issues
    • Troubleshooting Cisco Extension Mobility Issues
    • Troubleshooting Cisco Unified Mobility Issues
    • 7. Cisco TelePresence Management Suite IssuesTroubleshooting Cisco TMS Issues

    8. Voice Quality and Media Resources Issues

    • Troubleshooting MTP Issues
    • Troubleshooting Transcoder Issues
    • Troubleshooting Audio and Video Conferencing Issues
    • Troubleshooting Audio and Video Quality Issues


    1. Cisco Unity ConnectionDesigning and Deploying Cisco Unity Connection

    • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Configuring Cisco Unity Connection Users, Templates and Class of Service
    • Configuring the Cisco Unity Connection System
    • Implementing Cisco Unity Connection Dial Plan and Call Management
    • Configuring Unified Messaging
    • Troubleshooting Cisco Unity Connection
    • Deploying Voice Mail Redundancy in Branch Offices

    2. Cisco Unity Express

    • Designing and Deploying Cisco Unity Express
    • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Configuring Cisco Unity Express Users Accounts and Features
    • Configuring Call Routing with Cisco Unity Express Auto-Attendant
    • Troubleshooting Cisco Unity Express

    3. Cisco Unified IM and Presence Implementation

    • Designing and Deploying Cisco Unified IM and Presence
    • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
    • Integrating Cisco Unified Communications IM and Presence
    • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Configuring Cisco Jabber Mobile and Integrating Directory Servers
    • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

    4. Video Provisioning and Integration in a Unified Communications Deployment
    • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
    • Describing Video Infrastructure
    • Describing Cisco TMS
    • Describing Cisco Meeting Server 2.2
    • Describing Cisco Spark Hybrid Services
    • Overview of Cisco CRS1000v Router

    Cisco Unified CCX 12.0 Overview and Basic Integration

    • Cisco Unified Contact Center Express Integration with CUCM
    • Setting up UCCX Call Control Group
    • Creating Agent Account & Resources
    • Create a Resource Group & Skills
    • Assign Resources to Resource Group
    • Creating Contact Service Queue
    • Assigning Agent Phone to RmCM
    • Create Application for existing scripts
    • Add Application Trigger
    • Configure IP Phone as an Agent Phone
    • Basic Cisco Unified CCX Script


    • Foundational IP networking knowledge (such as a CCENT or CCNA certification) is recommended
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
    • ICND1
    • ICND2

    Why VoiceBootcamp?

    • US Air Force

      US Air Force

      VoiceBootcamp Trained US Air Force on Cisco Meeting Server in London, UK

    • US Navy

      US Navy

      VoiceBootcamp delivers training to US Navy on Cisco Collaboration in Virginia, USA

    • Dubai, UAE

      Dubai, UAE

      VoiceBootcamp delivers training Dubai, UAE

    • Toronto, Canada

      Toronto, Canada

      Toronto, Office

    • Bangalore, India

      Bangalore, India

      Deliver CCIE Collaboration Training in Bangalore, India

    Contact Us

    •  1810 E. Sahara Ave. Suite 223, Las Vegas, NV, 89104, USA
    • +1-437-913-9405
    • Contact Us
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