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Cisco WebEx Contact Center Enterprise Administration Study Kit
Webex Contact Center Enterprise takes the best of the mature, established on-premises Contact Center Enterprise (CCE) solution and makes it available in the cloud. This demo includes the Webex Contact Center Enterprise Administration Portal, and AppDynamics Monitoring. It also includes all the features from the previous versions
Chapters Include:
- Chapter 1 - Overview of Cisco WebEx CC Administration
- Chapter 2 - Cisco WebEx CCE - Overview and Configuration of User Management
- Chapter 3 - Cisco WebEx CCE - Overview and Configuration of Skills Management
- Chapter 4 - Cisco WebEx CCE - Overview and Configuration of Skills Schedules
- Chapter 5 - Cisco WebEx CCE - Overview and Configuration of Agent Teams
- Chapter 6 - Cisco WebEx CCE - Overview and Configuration of Reason Code Management
- Chapter 7 - Cisco WebEx CCE - Overview and Configuration of Phone Book Management
- Chapter 8 - Cisco WebEx CCE - Overview and Configuration of Campaign Management
- Chapter 9 - Cisco WebEx CCE - Overview and Configuration of Route Control
- Chapter 10 - Cisco WebEx CCE - Overview and Configuration of Audio Manager
- Chapter 11 - Cisco WebEx CCE - Overview and Configuration of Designer
- Chapter 12 - Cisco WebEx CCE - Creating First WebEx CC Scripts
- Chapter 13 - Cisco WebEx CCE - Creating First WebEx CC Menu Driven Scripts
- Chapter 14 - Cisco WebEx CCE - Creating First WebEx CC Digit Collection and if condition
- Chapter 15 - Cisco WebEx CCE - Creating First WebEx CC Schedule Scripts
- Chapter 16 - Cisco WebEx CCE - Creating First WebEx CC Emergency Scripts
- Chapter 17 - Cisco WebEx CCE - Creating First WebEx CC Send Calls to Queue
- Chapter 18 - Cisco WebEx CCE - Creating First WebEx CC TransferCall To another extension
- Chapter 19 - Cisco WebEx CCE - Creating First WebEx CC Security Overview
- Chapter 20 - Cisco WebEx CCE - Creating First WebEx Administrative Overview
Demo Chapters
Duration: | 2 years |
Price: | $699.00 |