Cisco Packaged UCCE (PCCE) Study Kit

Outline

• Chapter 1 Preparing Servers for Cisco PCCE Deployment
• Chapter 2 Deploying Cisco Package UCCE Scripts
• Chapter 3 Understanding PUCCE Component and its Configurations
• Chapter 4 Getting Started with Package CCE 12 SPOG
• Chapter 5 Initializing the VVB and Add Triggers
• Chapter 6 Integrating Package UCCE with CUCM with Trunk to CVP
• Chapter 7 Deploying and Customized CVP and VVB Settings for PCCE
• Chapter 8 - Setting up Network VRU and ECC Variables
• Chapter 9 - CVP Routing Client - Routing Calls via CVP to PCCE
• Chapter 10 - Creating Agent and Supervisor with Skills Group
• Chapter 11 - Managing Agent and parameters in Cisco Unified PCCE 12
• Chapter 12 - Managing Supervisor and Its parameters in Cisco Unified PCCE
• Chapter 13 - Bulk Import - Understanding Agent Create and Update
• Chapter 14 - Built Import Understanding Dialed Number Content File
• Chapter 15 - Bulk Import - Understanding Call Type Content File Template
• Chapter 16 - Managing and Configuring Teams with resources in Package UCCE
• Chapter 17 - Managing and Creating Skills Group in Package UCCE
• Chapter 18 - Managing Attributes for Agent for Precision Routing
• Chapter 19 - Creating Precision Queue and Mapping Attributes
• Chapter 20 - Creating and Managing Department and Relationship with Global Objects
• Chapter 21 - Call Routing Setting Part 1 - Media Routing Domain and Dial Number
• Chapter 22 - Call Routing Setting Part 2 - Understanding Route Pattern and Locations
• Chapter 23 - Call Routing Setting Part 3 - Call Type and ECC Variables
• Chapter 24 - Call Routing Setting Part 4 - Understanding and Configuring IVR Settings
• TG Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
• TG Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
• TG Lab 3 - Learn to using Unified System CLI to troubleshoot UCCE
• TG Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
• TG Lab 5 - How to use Dumplog to analyst Logs
• TG Lab 6 - Using OPCTest Command to See PG Status
• TG Lab 7 - Using OPCTest To List Calls and Identify particular calls
• TG Lab 8 - Using OPCTest Utility to gather Agent Statistic
• TG Lab 9 Troubleshooting Cisco UCCE Call Flow
• TG Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
• TG Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
• TG Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
• TG Lab 13 - Utility - How to run EMSMON Uility
• TG Lab 14 Troubleshooting Shutdown Error for Router
• TG Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
• TG Lab 16 - How to Set Trace Settings and Log Collection
• TG Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
• TG Lab 18 - Setup Trace Settings and Log Collection on CVP
• TG Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
• TG Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
• TG Lab 21 - Troubleshoting UCCE - Client gets fast busy when dialed DN
• TG Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
• TG Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
• TG Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
• TG Lab 25 - The device associated with that extension or dial number invalid - Part 1
• UCCE Scripting Lab 1 - Introduction to Script Editor
• UCCE Scripting Lab 2 - Categoring Script Based on Call Type
• UCCE Scripting Lab 3 - Develop a Script to Re-qualify a call using CallType
• UCCE Scripting Lab 4 - Develop a Script to route calls based on Time and Date
• UCCE Scripting Lab 5 - Develop a script to execute different script
• UCCE Scripting Lab 6 - Develop a script to route calls to different CallCenter based on Percentage Allocation
• UCCE Scripting Lab 7 - Develop Script to route calls to Agent Directly
• UCCE Scripting Lab 8 - Develop Script to route calls to Skills Group

Terms & Conditions

• Only Support Windows & MAC Platform
• We do not support VMware/iPhone or Android
• If Free course is offered, it is only delivered on confirmed scheduled or online
• **New promotion only for new purchase or new client
• Promotion does not and can not be applied to existing or previous promotion
• Pre-order deal ETA Date subject to change without further notice.
• Files are encrypted.  Must install XVast Player from www.xvast.comLIcensed to only 2 PC.   
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