Cisco Packaged UCCE (PCCE) Study Kit


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Cisco Packaged UCCE (PCCE) Study Kit

Base price $1,299.00
Sales price $1,299.00
Total: $1,299.00
Price / kg:

World's First Cisco Unified Packaged UCCE 12 Training Video Self-Study Kit, design to help anyone with basic Cisco Unified Communication knowledge to learn, deploy a1d configure Cisco UCCE 12.x Platform. Cisco Unified Packaged CCE 12 Lecture on Video will give you the concept you need to understand what and how Cisco Unified Packaged CCE 12.x Operates and how its component interacts with each other. Chapters are divided into the smaller section to help you understand the topic with lab demonstration. 

Version 12.x Released

What is Included:

  • Lecture/Lab on Video - 24 Videos
  • Troubleshooting Lab - 25 Videos
  • Scripting Videos




  • Chapter 1 Preparing Servers for Cisco PCCE Deployment
  • Chapter 2 Deploying Cisco Package UCCE Scripts
  • Chapter 3 Understanding PUCCE Component and its Configurations
  • Chapter 4 Getting Started with Package CCE 12 SPOG
  • Chapter 5 Initializing the VVB and Add Triggers
  • Chapter 6 Integrating Package UCCE with CUCM with Trunk to CVP
  • Chapter 7 Deploying and Customized CVP and VVB Settings for PCCE
  • Chapter 8 - Setting up Network VRU and ECC Variables
  • Chapter 9 - CVP Routing Client - Routing Calls via CVP to PCCE
  • Chapter 10 - Creating Agent and Supervisor with Skills Group
  • Chapter 11 - Managing Agent and parameters in Cisco Unified PCCE 12
  • Chapter 12 - Managing Supervisor and Its parameters in Cisco Unified PCCE
  • Chapter 13 - Bulk Import - Understanding Agent Create and Update
  • Chapter 14 - Built Import Understanding Dialed Number Content File
  • Chapter 15 - Bulk Import - Understanding Call Type Content File Template
  • Chapter 16 - Managing and Configuring Teams with resources in Package UCCE
  • Chapter 17 - Managing and Creating Skills Group in Package UCCE
  • Chapter 18 - Managing Attributes for Agent for Precision Routing
  • Chapter 19 - Creating Precision Queue and Mapping Attributes
  • Chapter 20 - Creating and Managing Department and Relationship with Global Objects
  • Chapter 21 - Call Routing Setting Part 1 - Media Routing Domain and Dial Number
  • Chapter 22 - Call Routing Setting Part 2 - Understanding Route Pattern and Locations
  • Chapter 23 - Call Routing Setting Part 3 - Call Type and ECC Variables
  • Chapter 24 - Call Routing Setting Part 4 - Understanding and Configuring IVR Settings
  • TG Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
  • TG Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
  • TG Lab 3 - Learn to using Unified System CLI to troubleshoot UCCE
  • TG Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
  • TG Lab 5 - How to use Dumplog to analyst Logs
  • TG Lab 6 - Using OPCTest Command to See PG Status
  • TG Lab 7 - Using OPCTest To List Calls and Identify particular calls
  • TG Lab 8 - Using OPCTest Utility to gather Agent Statistic
  • TG Lab 9 Troubleshooting Cisco UCCE Call Flow
  • TG Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
  • TG Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
  • TG Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
  • TG Lab 13 - Utility - How to run EMSMON Uility
  • TG Lab 14 Troubleshooting Shutdown Error for Router
  • TG Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
  • TG Lab 16 - How to Set Trace Settings and Log Collection
  • TG Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
  • TG Lab 18 - Setup Trace Settings and Log Collection on CVP
  • TG Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
  • TG Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
  • TG Lab 21 - Troubleshoting UCCE - Client gets fast busy when dialed DN
  • TG Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
  • TG Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
  • TG Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
  • TG Lab 25 - The device associated with that extension or dial number invalid - Part 1
  • UCCE Scripting Lab 1 - Introduction to Script Editor
  • UCCE Scripting Lab 2 - Categoring Script Based on Call Type
  • UCCE Scripting Lab 3 - Develop a Script to Re-qualify a call using CallType
  • UCCE Scripting Lab 4 - Develop a Script to route calls based on Time and Date
  • UCCE Scripting Lab 5 - Develop a script to execute different script
  • UCCE Scripting Lab 6 - Develop a script to route calls to different CallCenter based on Percentage Allocation
  • UCCE Scripting Lab 7 - Develop Script to route calls to Agent Directly
  • UCCE Scripting Lab 8 - Develop Script to route calls to Skills Group

Terms & Conditions

  • Only Support Windows & MAC Platform
  • We do not support VMware/iPhone or Android
  • If Free course is offered, it is only delivered on confirmed scheduled or online
  • **New promotion only for new purchase or new client
  • Promotion does not and can not be applied to existing or previous promotion
  • Pre-order deal ETA Date subject to change without further notice.
  • Files are encrypted.  Must install XVast Player from www.xvast.comLIcensed to only 2 PC.   
  • PC IP Address or Machine ID will be locked to one username.  
  • VoiceBootcamp reserve the rights to review client's login details to ensure video files are not shared.


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Trial Information - Video & PDF Files

All of our demo and trials are free to use.  We are not not responsible for any demage it may cause by these products to your PC/Desktop/Laptops or any device you may play our videos and/or PDF files.  VoiceBootcamp do not provide support for any trial product and/or demos.  Play at your own risk.  These videos/pdfs has been tested on Windows PC only.  However they do work on Mac OS

Terms & Conditions

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