Description
Want to learn Cisco UCCE? Try the world's most complete Cisco UCCE Video Training based on 11.5. With over 175+ Video labs and lecture, step by step guide and explanation, this guide will help you learn to deploy complete Cisco UCCE Solutions with CVP, Finesse, CUIC and more. Best hands-on Lab. Get UCCE Lab Access as well. Save over $3,500+
What is included: 175+ Vodeo Labs & Lectures
|
|
Module Outline
Lecture On Video
- Chapter 01 - Cisco UCCE 11.5 Introduction to UCCE 11.5 and CVP Bootcamp
- Chapter 02 - Cisco UCCE 11.5 Architecture of Cisco Contact Center Enterprise
- Chapter 03 - Cisco UCCE 11.5 Design Consideration
- Chapter 04 - Cisco UCCE 11.5 Deployment Model
- Chapter 05 - Cisco UCCE 11.5 Central Controller
- Chapter 06 - Cisco UCCE 11.5 Preparing and Installing Cisco UCCE Software
- Chapter 07 - Cisco UCCE 11.5 Organizational Units in Active Directory and Web Setup
- Chapter 08 - Cisco UCCE 11.5 Unified CCE Central Controller - Logger
- Chapter 09 - Cisco UCCE 11.5 Unified CCE Central Controller - Router
- Chapter 10 - Cisco UCCE 11.5 Agent Desk Settings and VRU Type
- Chapter 11 - Cisco UCCE 11.5 Peripheral Gateway PG and CTI Server
- Chapter 12 - Cisco UCCE 11.5 Routing Client
- Chapter 13 - Cisco UCCE 11.5 Skill Target Sub System
- Chapter 14 - Cisco UCCE 11.5 UCCE Call Flow with CVP
- Chapter 15 - Cisco UCCE 11.5 Call Routing Post Route from CUCM Call Flow using UCCX
- Chapter 16 - Cisco UCCE 11.5 Scripts Editor and Basic Scripting
- Chapter 17 - Cisco UCCE 11.5 Basic Administrative Scripts
- Chapter 18 - Cisco UCCE 11.5 Basic Scripting with Call Variables
- Chapter 19 - Cisco UCCE 11.5 Overview of Cisco Unified CVP
- Chapter 20 - Cisco UCCE 11.5 Configuring VXML Gateway for UCCE and CVP
- Chapter 21 - Cisco UCCE 11.5 Creating Network VRU Scripts and CVP Microapp
- Chapter 22 - Cisco UCCE 11.5 Creating UCCE Scripts with CVP
- Chapter 23 - Cisco UCCE 11.5 Installation and Configurations of Cisco Finesse 11.5
- Chapter 24 - Cisco UCCE 11.5 Overview and Installation of Cisco Unified Intelligent Center with Live Data 11.5
- Chapter 25 - Cisco UCCE 11.5 Configuration of Cisco CUIC Reporting 11.5
Lab Outline
- Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
- Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
- Lab 03 - Deploying Cisco UCCE Base Software
- Lab 04 - Installing and Preparing Cisco CVP Call Server
- Lab 05 - Deploying Cisco CVP Operation Console Manager
- Lab 06 - Prepare and Install Cisco Finesse Server
- Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
- Lab 08 - Preparing UCCE Servers with Instance in Active Directory
- Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
- Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
- Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
- ab 12 - Simplex - Configure PG to support Unified PG with Routing client
- Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
- Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
- Lab 15 - Simplex - Configuring VRU PG for CVP 11.5
- Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
- Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
- Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
- Lab 19 - Configure Network VRU with Label
- Lab 20 - Modifying Agent Target Rule for CVP Routing Client
- Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
- Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
- Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
- Lab 24 - Creating Network VRU Scripts
- Lab 25 - Developing a basic call center script for UCCE with CVP
- Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
- Lab 27 - Configuring Redundant Finesse Server
- Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
- Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
- Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
- Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
- Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User
Cisco UCCE Administration Kit Outline
- Lab 1 - Overview of Cisco UCCE Administration Tools
- Lab 2 - Getting started with Agent Desk Settings
- Lab 3 - Prepare and Configuring Network VRU for CVP
- Lab 4 - Preparing and Configuration Services and Skills Groups
- Lab 5 - Creating Agent, Supervisor and Team Lists
- Lab 6 - Configure PG for IP IVR (UCCX)
- Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
- Lab 8 - Configuring PG For Cisco Unified CM
- Lab 9 - Defining Agent Target Rule and Device Target
- Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
- Lab 11 - Setting Limit on Number of Skills group per agent
- Lab 15 - Creating Precision Queues - Attributes
- Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
- Lab 13 - Creating Precision Queues and Rules to select Agent
- Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
- Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
- Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
- Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
- Lab 18 - Outbound dialer - Network VRU and Media Routing PG
- Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
- Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
- Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
- Lab 22 - Outbound Dialer - Dialer Component on PG
- Lab 23 - Outbound Dialer - Modify Local Static Route Files
- Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
- Lab 26 - Outbound Dialer - Verification of Outbound Component
Cisco UCCE Advanced Scripting Outline
Lecture on Video (available now)
- Chapter 01 - Introduction to Script Editor
- Chapter 02 - Call Type Contact Data and Scripting
- Chapter 03 - Categorizing Contacts
- Chapter 04 - Selecting Routing Targets
- Chapter 05 - Network VRUs
- Chapter 06 - Variable and Formula
- Chapter 07 - UCCE Scripting with Call Variables
- Chapter 08 - Scripting with External Database
- Chapter 09 - UCCE Basic Administrative Scripts
- Chapter 10 - Built In Function – String Manipulation
- Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
- Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
- Chapter 13 - Overview of CVP Call Studio
- Chapter 14 - Creating a basic CVP Scripts
- Chapter 15 - Executing CVP Scripts via UCCE Scripting
Lab Outline (available now)
- Lab 01 - Create a basic UCCE Scripts
- Lab 02 - Create a script with comment & monitoring object
- Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
- Lab 04 – Routing Call Based on CLID and Dialed Number
- Lab 05 - Requalify Call Type - Routing calls to another scripts
- Lab 06 – Use GotoScript to route calls to different scripts
- Lab 07 – Creating Time of Day Routing
- Lab 08 – Distribute call load using Percentage Allocation
- Lab 09 – Routing Calls using Skills Group using LAA Method
- Lab 10 – Routing calls to Services using Service Node
Cisco UCCE Troubleshooting Study Kits
- Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
- Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
- Lab 3 - Learn to using Unified System CLI to troubleshoot UCCE
- Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
- Lab 5 - How to use Dumplog to analyst Logs
- Lab 6 - Using OPCTest Command to See PG Status
- Lab 7 - Using OPCTest To List Calls and Identify particular calls
- Lab 8 - Using OPCTest Utility to gather Agent Statistic
- Lab 9 - Troubleshooting Cisco UCCE Call Flow
- Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
- Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
- Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
- Lab 13 - Utility - How to run EMSMON Utility
- Lab 14 - Troubleshooting Shutdown Error for Router
- Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
- Lab 16 - How to Set Trace Settings and Log Collection
- Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
- Lab 18 - Setup Trace Settings and Log Collection on CVP
- Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
- Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
- Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
- Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
- Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
- Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
- Lab 25 - The device associated with that extension or dial number invalid - Part 1
Cisco Packaged UCCE (PCCE) Study Kit
- Bonus - Chapter 01 - Cisco UCCE 11.5 Introduction to UCCE 11.5 and CVP Bootcamp
- Bonus - Chapter 02 - Cisco UCCE 11.5 Architecture of Cisco Contact Center Enterprise
- Bonus - Chapter 03 - Cisco UCCE 11.5 Design Consideration
- Bonus - Chapter 04 - Cisco UCCE 11.5 Deployment Model
- Bonus - Chapter 05 - Cisco UCCE 11.5 Central Controller
- Chapter 1 - Deploying component required for PCCE
- Chapter 2 - Deploying Golden Template PCCE
- Chapter 3 - Initialization of PCCE Deployment
- Chapter 4 - Verifying PCCE Components and Configurations
- Chapter 5 - Preparing and Customizing PCCE PG with Cisco Unified CM
- Chapter 6 - Managing and Creating Agent and Desk Settings
- Chapter 7 - Managing Agent Reason Code and Teams
- Chapter 8 - Managing Agent Expertise and Attributes
- Chapter 9 - Managing Attribute and Precision Queue with Consider IF
- Chapter 10 - Managing Calls, ECC Variables
- Chapter 11 - Overview of CVP Server
- Chapter 12 - Configuring VXML Gateway for UCCE and CVP
- Chapter 13 - Configuring Virtual Voice Browser VVB
- Chapter 14 - UCCE Call Flow with CVP
- Chapter 15 - Call Routing Post Route from CUCM Call Flow using UCCX
- Chapter 16 - Scripts Editor and Basic Scripting
- Chapter 17 - Basic Administrative Scripts
- Chapter 18 - Creating Network VRU Scripts and CVP Microapp
- Chapter 19 - Creating UCCE Scripts with CVP
- Chapter 20 - Installation and Configurations of Cisco Finesse 11
- Chapter 21 - Overview and Installation of Cisco Unified Intelligent Center with Live Data 11
- Chapter 22 - Configuration of Cisco CUIC Reporting 11
- Chapter 23 - Admin - Creating Precision Queues - Attributes
- Chapter 24 - Admin - Creating Precision Queues and Rules to select Agent
- Chapter 25 - Admin - Creating SCRIPT for Precision Queue and Testing calls
- Chapter 26 - Admin - Outbound Dialer (SCCP)- Preparing Logger for Outbound Dialer
- Chapter 27 - Admin - Outbound Dialer - Configuring PG for CUCM Agent Cluster
- Chapter 28 - Admin - Outbound Dialer - Configuring Dialer Component in ICM
- Chapter 29 - Admin - Outbound dialer - Network VRU and Media Routing PG
- Chapter 30 - Admin - Outbound dialer - Creating Skills Group and Dial Number
- Chapter 31 - Admin - Outbound dialer - Ensure Time and ECC Variable Configured
- Chapter 32 - Admin - Outbound Dialer - Ensure LoggerA outbound dialer is enable
- Chapter 33 - Admin - Outbound Dialer - Dialer Component on PG
- Chapter 34 - Admin - Outbound Dialer - Modify Local Static Route Files
- Chapter 35 - Admin - Outbound Dialer - Verification of Outbound Component
- Chapter 36 - Scripting - Call Type Contact Data and Scripting
- Chapter 37 - Scripting - Categorizing Contacts
- Chapter 38 - Scripting - Comment and Monitoring UCCE Scripts
- Chapter 39 - Scripting - Routing Call Based on CLID and Dialed Number
- Chapter 40 - Scripting - Routing calls to different scripts based on Call Type and Prefix Match
- Chapter 41 - Scripting - Requalify Call Type - Routing calls to another script
- Chapter 42 - Scripting - Distribute call load using Percentage Allocation
- Chapter 43 - Scripting - Routing Calls using Skills Group using LAA Method
- Chapter 44 - Scripting - Full Menu Driven Application
- Chapter 45 - Configuring Redundant Finesse ServerChapter 46 - Configuring Finesse with Varieable, Phone Book, Reason Code and Team
- Chapter 47 - Configuring Workflow in Cisco Finesse Server for Browser Popup