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Amazon Connect Study kits

Amazon Connect is an omnichannel cloud contact center.  This study kits will teach you how to build the Amazon Connect Virtual Contact Center in a matter of days.  You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more. 

Amazon Connect Study Kits - $699
  • Amazon Connect - Lecture on Video
  • Amazon Connect - Video Labs
  • 2 PC License
  • 1 Year Subscription
  • Supports PC, Mobile devices

Demo Chapters

* No credit card or payment required for Free Trial Lifetime access

Subscription Plan

50% Off On Selected Study Kits. Use Discount Code:  VBCX02

Offer Expires - Sept 30th, 2022 or While QTY Last ever comes first

Cisco Collaboration & Contact Center Study Kits

Amazon Connect Study Kits

$699 /year

  • Amazon Connect - Lecture on Video
  • Amazon Connect Video Labs
  • 2 Device License Per User
  • 1 Year Subscription

Cisco WebEx Package

$1299 /year

  • Cisco WebEx Calling
  • Cisco WebEx Contact Center
  • Cisco WebEx Contact Center Enterprise
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Cisco Contact Center Kit

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Platinum

$1899 /year

  • CCNP Collaboration Kit
  • CCIE Collaboration Kit
  • Cisco UCCX Study Kit
  • Cisco UCCE/PCCE Kit
  • Cisco CVP Call Studio
  • Cisco WebEx Calling (coming soon)
  • Cisco WebEx CC Enterprise
  • Amazon AWS Connect Kit
  • Google DialogFlow ES (coming soon)
  • & More...

Content Outline

  • Amazon Connect
    • Chapter 1 - Introduction to AWS Connect Part 1
    • Chapter 1 - Introduction to AWS Connect Part 2
    • Chapter 2 - Amazon AWS Connect Architecture - Part 1
    • Chapter 2 - Amazon AWS Connect Architecture - Part 2
    • Chapter 2 - Amazon AWS Connect Architecture - Part 3
    • Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
    • Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
    • Chapter 5 - Creating Flow Module to Manage Contact Flow
    • Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
    • Chapter 7 - Managing Transfer in Amazon AWS Connect
    • Chapter 8 - Overview of Amazon AWS Connect Rule
    • Chapter 9 - Basic Overview of Amazon Lex
    • Chapter x10 - Creating Amazon Connect Customer Profile
    • Chapter x11 - AWS Connect Queues and Routing Profiles Lab
    • Chapter x12 - Building ChatBot using Amazon Lex For Connect
    • Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
    • Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
    • Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
    • Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
    • Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
    • Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
    • Chapter x19 - Creating Contact Flow with Routing Priority and age time
    • Chapter x20 - Managing Agent Status and Security Profile
    • Chapter x21 - Creating Amazon Connect Flow for Call Recording

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