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Cisco UCCX Study Kits - Standard

World's First Cisco Unified CCX Self-Study Kit, designed to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure the Cisco UCCX Platform. Cisco Unified CCX Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCX Operates and how its component interacts with each other.  Scripting Study Kits include step-by-step videos on creating basic to advanced Cisco UCCX Call Flow using various advanced techniques such as REST API, Java Class. Database access along with XML File manipulation. Troubleshooting Kit helps you troubleshoot Cisco UCCX solutions, call flow, finesse logins, and much more...

You will learn

  • To integrate with Cisco Unified CM
  • Learn to day to day configurations skills, teams and contact service queue
  • Deploy Advanced CCX Scripting Techniques
  • Learn to provision Cisco Finesse Agent Email and UCCX WebChat
  • Learn Finesse Gadget and customization of your own gadget.
  • Learn to customized CUIC Reports
  • Integrate with SocialMiner Server
  • Learn to make REST API Calls
Price - $899 USD
  • Cisco UCCX Deployment & Administration
  • Advanced Cisco UCCX Scripting Kit
Content Outline
Cisco UCCX Deployment & Administration
  • Chapter 1 - Introduction to Cisco UCCX Solutions Module 1.0
  • Chapter 2 - Introduction to Cisco UCCX Module 1.1 - Design and Plan
  • Chapter 3 - Introduction to Cisco UCCX Module 1.2 - Design Consideration
  • Chapter 4 - Introduction to Cisco UCCX Module 1.3 - Understand Call Flow
  • Chapter 5 - Installation of UCCX using Prime Collaboration
  • Chapter 6 - Initialization of Cisco UCCX Cluster with CUCM
  • Chapter 7 - Managing Cisco UCCX Application Server
  • Chapter 8 - Managing and Configuring RmCM Subsystem
  • Chapter 9 - Managing HTTP Trigger in Cisco UCCX
  • Chapter 10 - Overview of Cisco Finesse for Agent and Supervisor
  • Chapter 11 - Creating Basic Cisco UCCX Scripts
  • Chapter 12 - Creating Scripts to collect prompt and menu
  • Chapter 13 - Creating Loop and Decission Making script
  • Chapter 14 - Creating Database Scripts in Cisco UCCX
  • Chapter 15 - Overview of Cisco SocialMiner Integration with Cisco UCCX
  • Chapter 16 - Overview of Outbound dialing in Cisco UCCX
  • Chapter 17 - Configuring Reporting Serve for Cisco UCCX
  • Chapter 18 - Basic Cisco UCCX Call Flow
  • Chapter 19 - Overview of Cisco UCCX Script Debuging
  • Chapter 20 - Overview of Cisco UCCX Administrative Tools