Implementing Cisco Collaboration Applications (CLICA) v1.0

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, ad Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices.

Course Information

  • Course Fee:          $3,495 USD - 40% Off Until May 30, 2020
  • Course Length:       5 Days - Lang: English
  • Course Duration:    9:30 AM to 5:30 PM
  • Delivery Method:    Instructor-led Classroom or Remote/WebEx
  • Cisco Learning Credit - Not Accepted
Request For Information

What is included?

  • 5 Days Instructor-led Training
  • Attend In Classroom or Remote
  • Study kits included - eBook & Video Labs
  • 200 Hours of Free Lab Access
  • Free retake the class upto  2 years

What You Will Learn?

  • Learn to deploy Cisco Unified CM 12.5+
  • Learn to deploy Cisco UC Features - Call Routing/Dial Plan
  • Learn to integrate SIP TRUNK, Voice Gateways, SIP Proxy
  • Learn to integrate Cisco Unity Connection, UCCX, Presence
  • Learn to deploy video telephone using Telepresence 
  • Learn to deploy Cisco Meeting Server Web Conference
  • Deploy Cisco Expressway C and E Solutions
  • Troubleshoot Cisco UC and SIP Network 
  • Much more...

Network Topology

Course Outline

300-810 CLICAImplementing Cisco Collaboration Applications (CLICA)

Single Sign-On (SSO) for Collaboration Applications

1.1 Describe these types of SSO as they relate to Collaboration

  • 1.1.a Smart card
  • 1.1.b Integrated Windows AD
  • 1.1.c Kerberos

1.2 Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions

1.3 Describe these components of SAML 2.0 and later

  • 1.3.a Assertion
  • 1.3.b Protocol
  • 1.3.c Binding
  • 1.3.d Profiles

Cisco Unified IM and Presence

2.1 Configure Cisco Unified Instant Message and Presence on premises

  • 2.1.a High availability
  • 2.1.b Calendar integration
  • 2.1.c Apple Push Notification Service
  • 2.1.d Persistent chat
  • 2.1.e Federation configuration (XMPP and SIP)
  • 2.1.f Centralized Cisco Unified IM&P

2.2 Troubleshoot Cisco Unified IM&P on premises

  • 2.2.a XMPP
  • 2.2.b High availability
  • 2.2.c Calendar integration
  • 2.2.d Apple Push Notification Service
  • 2.2.e Persistent chat
  • 2.2.f Federation configuration (XMPP and SIP)

Cisco Unity Connection and Cisco Unity Express

3.1 Configure these in Cisco Unity Connection

  • 3.1.a Call handlers
  • 3.1.b Voicemail transfers and greetings
  • 3.1.c Routing rules
  • 3.1.d Distribution lists
  • 3.1.e LDAP integration

3.2 Troubleshoot these in Cisco Unity Connection

  • 3.2.a Call handlers
  • 3.2.b Voicemail transfers and greetings
  • 3.2.c Auto-Attendant
  • 3.2.d Routing rules
  • 3.2.e MWI

3.3 Implement toll fraud prevention

3.4 Troubleshoot Cisco Unity Connection integration options with Cisco Unified Communications Manager

3.5 Describe digital networking in multicluster deployments in Cisco Unity Connection

3.6 Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express

  • 3.6.a Basic call handler scripting (Auto-Attendant)
  • 3.6.b Voicemail management
  • 3.6.c MWI
  • 3.6.d User management

3.7 Troubleshoot Cisco Unity Express integration to Cisco Unified CME

  • 3.7.a Basic call handler scripting (Auto-Attendant)
  • 3.7.b Voicemail management
  • 3.7.c MWI
  • 3.7.d User management

Application Clients

4.1 Configure DNS for service discovery

4.2 Troubleshoot service discovery

4.3 Configure Jabber client installation switches

4.4 Troubleshoot Cisco Jabber Instant Messaging and Presence

4.5 Troubleshoot Cisco Jabber phone control

4.6 Troubleshoot Cisco Jabber voicemail integration

4.7 Troubleshoot certificate validation for Jabber clients

4.8 Describe the Cisco Unified Attendant Console Advanced integration


  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic Internet usage skills
  • Basic address knowledge

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