Cisco UCCE Advanced Scripting Training

Course Code: 1024-07  | Exam Code:

Cisco UCCE Advanced Scripting course is designed to help you learn how to build intermediate to advanced scripts in Cisco UCCE.   The student will learn how to build scripts from ground zero to a fully deployed real-world ucce scripts.   The student will learn to integrate database, XML files, CVP scripts and many other components needed to build a real-world application.



Course Information

  • Course Fee:          Classroom $3,495 Live Online $2,995
  • Course Length:       5 Days - Lang: English
  • Course Duration:    9:30 AM to 5:30 PM
  • Delivery Method:    Instructor-led Classroom or Remote/WebEx
  • Cisco Learning Credit - Not Accepted

What is included?

  • 5 Days Instructor-led Training
  • Attend In Classroom or Remote
  • Study kits included
  • 200 Hours of Free Lab Access
  • Free retake the class upto  2 years
Location: Las Vegas, USA | Toronto - Canada | Dubai, UAE | Online via Webex
Request For Information

Cisco Contact Center Special 

Take Any 3 Cisco Contact Center Courses - for $3,995

Mix and Match - Your choice (any 5 Day courses)

Valid for 3 years. Offer Expires Oct 31, 2019

What You Will Learn?

    • Understand CCE solutions, architecture, solution options, deployment models, integrated features, and call flow options.
    • Understand underlying Cisco Unified CCE processes, messaging, and fault tolerance schemes.
    • Install, upgrade, and make basic configurations in Cisco Unified Communications Manager.
    • Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse.
    • Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server, and Cisco VVB.
    • Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns.

Course Outline

  • Chapter 1 – Introduction To Script Editor
  • Chapter 2 – Call Types, Contact Data & Scripting
  • Chapter 3 – Categorizing Contacts
  • Chapter 4 – Selecting Routing Targets
  • Chapter 5 – Network VRUs
  • Chapter 6 – Multichannel Routing
  • Chapter 7 – Using Formulas
  • Chapter 8 – Scripting Administration
  • Chapter 9 – Scripting Editor Feature Control
  • Chapter 10 – Internet Script Editor
  • Chapter 11 – Scripting In A Unified CCE Environment
  • Chapter 12 – Utility Nodes
  • Chapter 13 – Full Example Scripts
  • Chapter 14 – Hosted Scripting Consideration

Lab Outline

  • Introduction To Script Editor
  • Create A Basic Script
  • Catagorize Call Based On Call Type
  • Route Calls To Different Script Using Call Type Prefix
  • Categorizing Calls Based On Time Of Day And Day Of The Week
  • Executing Different Script Using CallType
  • Executing Different Script Using Gotoscript
  • Allocate Percentage Of Calls To Different Script
  • Routing Calls To Agents Directly
  • Routing Calls To Agents Via Skills Group
  • Routing Calls To Agents From Different Skills Group Across Multiple Cluster
  • Routing Calls To Agents In Round Robin Fashion Across Multiple Sklls Group
  • Route A Calls To Listen To Announcement
  • Route Calls Based On Schedule Target To Such As Follow The Sun
  • Routing Calls Using Standard Targeting Rule
  • Routing Calls Using Custom Conditional Rule
  • Trafering Calls From Agent To Agent
  • Distributing Contacts Using One Node
  • Rerouting Calls Due To Transit Failure Such Agent Available But Not Reachable
  • Sending A Calls To IP IVR And Listen To Welcome Prompt
  • Sending Calls To VRU Using Translation Route
  • Running External Scripts
  • Queue A Call When Agent Not Available
  • Plaing A Call In Queue When Agent
  • How To Adjust A Call Priority In The Queue
  • How To Remove A Call From Queue
  • Using Microapp To Prompt And Collect Data
  • Using Microapp To Provide Menu Driven Application
  • Collecting Input From Caller Using Collect Data Node
  • Prompting A Caller To Select From A Set Of Options Using Menu
  • Script To Play Prompt Via VRU
  • Temporarily Halting Script Execution
  • Using Single-Target Variable Examines Data For One Specified Routing Target
  • Using Multiple-Target Variable Examines Data Across Multiple Routing Targets

Prerequisites

  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic Internet usage skills
  • Basic address knowledge

IT Training & Services