Cisco Voice Portal Developer - Call Studio Scripting

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Cisco Voice Portal Developer - Call Studio Scripting

The CVPD is a five days instructor-led training course that gives you extensive hands on experience on developing, debugging and deploying self-service IVR application using the CVP Call Studio and CVP VXML Server. The course starts by giving you concrete practical knowledge on using VoiceXML to build IVR Applications. it will be followed by understanding how to architect and build complex Modularized Application using call studio features. In Addition, you'll learn how to extend out-of-the-box capabilities to cover any complex business case you have.
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    • Course Fee:          $4,495 USD 
    • Course Length:       5 Days - Lang: English
    • Course Duration:    9:30 AM to 5:30 PM
    • Delivery Method:    Instructor-led Classroom or Virtual Class
    • Cisco Learning Credit - Not Accepted
  • What is Included
    • 5 Days Instructor-led Training
    • Attend In Classroom or Remote
    • Study kits included
    • 200 Hours of Free Lab Access
    • Free retake the class upto  2 years
  • Course Outline
    Overview Of CVP

    • What is CVP?
    • CVP Architecture overview
    • Introducing Cisco Unified Call Studio
    • Explaining Under the hood runtime plugins
    • Using Builder perspective for Creating and Managing Projects
    • Debugging Application Using Call Studio Debugger
    • Configuring Application Logs for Troubleshooting

    Deep Dive in VoiceXML

    • Understanding VoiceXML document framework
    • Dialog Interaction Using Forms and Menus
    • Understanding Prompts and Grammars
    • Understanding Application Root document
    • Transitioning between multiple VoiceXML documents
    • VoiceXML properties and Variables
    • VoiceXML Scripting Elements and Subdialogs
    • Events and Links

    Building Blocks: Designing Basic Application


    Modular Application Design

    •  Application Transfer
    • Call Studio Subdialogs
    • Call Subflows

    Understanding CVP OpenSDK

    • Element Definition
    • Debugging Application Using Call Studio Debugger
    • Levels of Customization

    Unified CVP Configurable Elements

    • Voice Elements
    • Actions Elements
    • Decision Elements

    Working with Variables

    • Session data
    • Element data

    Advanced Application Design

    • Multi-Language Application Design
    • User Management System Integration
    • Database Integration (Database Element)
    • SOAP-Based Web Service Integration (Web Service Element)
    • JavaScript Utilities
    • Rest-Based Web Service Integration (Rest_Client Element)
    • Sending Email (Email Element)
    • FTP Integration (FTP_Client)
    • Recording Messages
    • Events Handling
    • Introducing Context Service Integration

    Unified CVP Programming API

    • Session API
    • Application Start Classes
    • Application End Classes
    • Call Start Action
    • Call End Action
    • On Error Notification
    • Voice Foundation Classes
    • Hotevents

    Extending Elements

    • Dynamic Element Configurations
    • Custom Configurable Components
    • Configurable Action and Decision Elements
    • Configurable Voice Elements
    • Say It Smart Plug-ins
    • Compilation and Deployment

    ICM Integration

    • Sending/Receiving Data between VXML Server and ICM
    • Introducing Call Studio scripts used for Courtesy Callback
  • Course Outline

  • Course Demo
    • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
    • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
    • Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
    • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
    • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
    • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

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  • The knowledge and skills that students are expected to have before attending this course are:

    Basic computer literacy

    Basic PC operating system navigation skills

    Basic internet usage skills

    Basic IP address knowledge

    There are no formal prerequisites for CCNA certification, but you should have an understanding of the exam topics before taking the exam.

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FAQ

Frequently asked questions and answers
  • Can I attend online?

    Yes, all of our classes, you can attend online as well as in person.  Candidate will be provided full lab access via Cisco VPN connection to our network.  You will be able to do pretty much exactly the same lab as if you are here in the classroom

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  • Do you take Cisco Learning Credit

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  • US Office - 1810 E. Sahara Ave. Suite 223, NV, 89104, USA
  • Canada Office - 705 Progress Ave. Suite 110, Scarborough, Ontario, M1H 2X1, Canada
  • +1-866-777-0060
Our USA Address:
 1810 E. Sahara Ave. Suite 223
Las Vegas, NV, 89104
 Hours of Operation:
 Mon. to Fri. 9am to 5pm
Weekends 9am to 4pm
Our CANADA Address:
 705 Progress Ave. Suite 110
Toronto, Ontario, M1H 2X1
 Hours of Operation:
 Mon. to Fri. 9am to 5pm
Weekends 9am to 4pm

Trial Information - Video & PDF Files

All of our demo and trials are free to use.  We are not not responsible for any demage it may cause by these products to your PC/Desktop/Laptops or any device you may play our videos and/or PDF files.  VoiceBootcamp do not provide support for any trial product and/or demos.  Play at your own risk.  These videos/pdfs has been tested on Windows PC only.  However they do work on Mac OS

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All client/candidate purchasing our training and/or self study kits, automatically accepts terms and condition of our website.  Please read through our website terms & conditions before making any purchase.  VoiceBootcamp will do our level best to help you resolve any issue but at the end at the interest of our business, we will rely on our Terms and conditions.  Click here to read