Customer Voice Portal Implementation (CVPI)

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Cisco IP IPVR

Customer Voice Portal Implementation (CVPI)

The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.
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    • Course Fee:          $3,495 USD 
    • Course Length:       5 Days - Lang: English
    • Course Duration:    9:30 AM to 5:30 PM
    • Delivery Method:    Instructor-led Classroom or Virtual Class
    • Cisco Learning Credit - Not Accepted
  • What is Included
    • 5 Days Instructor-led Training
    • Attend In Classroom or Remote
    • Study kits included
    • 200 Hours of Free Lab Access
    • Free retake the class upto  2 years
  • Course Outline
    Cisco Unified CVP Technical Overview

    • Exploring Cisco Unified CVP
    • Describing Components and Capabilities
    • Exploring Deployment Models and Call Flows
    • Cisco Unified CVP Comprehensive

    Examining Cisco Unified CVP Comprehensive

    • Upgrading, Installing, and Configuring Cisco Unified CVP Software
    • Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
    • Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
    • Configuring Cisco Unified Communications Manager for Cisco Unified CVP
    • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

    Introducing Scripting

    • Implementing Cisco Unified ICM Enterprise Scripting Microapplications
    • Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications
    • Enabling Transfers and Reroute on No Answer

    Cisco Unified CVP VXML Overview

    • Exploring VXML
    • Installing and Configuring VXML
    • Exploring Courtesy Callback
    • Events, Log Files, and Reporting

    Configuring Cisco Unified CVP Reporting
    Utilizing Events and Log Files
    Failover, Diagnostics, and Troubleshooting
    Designing Failover and High Availability
    Troubleshooting
  • Course Outline

  • Course Demo
    • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
    • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
    • Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
    • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
    • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
    • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

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  • The knowledge and skills that students are expected to have before attending this course are:

    Basic computer literacy

    Basic PC operating system navigation skills

    Basic internet usage skills

    Basic IP address knowledge

    There are no formal prerequisites for CCNA certification, but you should have an understanding of the exam topics before taking the exam.

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FAQ

Frequently asked questions and answers
  • Can I attend online?

    Yes, all of our classes, you can attend online as well as in person.  Candidate will be provided full lab access via Cisco VPN connection to our network.  You will be able to do pretty much exactly the same lab as if you are here in the classroom

  • What is your refund policy?
  • How can I purchase the product or register for class?
  • What is FREE Retake Policy?
  • Do I get product/self study kit update?
  • Do you take Cisco Learning Credit

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  • US Office - 1810 E. Sahara Ave. Suite 223, NV, 89104, USA
  • Canada Office - 705 Progress Ave. Suite 110, Scarborough, Ontario, M1H 2X1, Canada
  • +1-866-777-0060
Our USA Address:
1810 E. Sahara Ave. Suite 223
Las Vegas, NV, 89104
Hours of Operation:
Mon. to Fri. 9am to 5pm
Weekends 9am to 4pm
Our CANADA Address:
705 Progress Ave. Suite 110
Toronto, Ontario, M1H 2X1
Hours of Operation:
Mon. to Fri. 9am to 5pm
Weekends 9am to 4pm

Trial Information - Video & PDF Files

All of our demo and trials are free to use.  We are not not responsible for any demage it may cause by these products to your PC/Desktop/Laptops or any device you may play our videos and/or PDF files.  VoiceBootcamp do not provide support for any trial product and/or demos.  Play at your own risk.  These videos/pdfs has been tested on Windows PC only.  However they do work on Mac OS

Terms & Conditions

All client/candidate purchasing our training and/or self study kits, automatically accepts terms and condition of our website.  Please read through our website terms & conditions before making any purchase.  VoiceBootcamp will do our level best to help you resolve any issue but at the end at the interest of our business, we will rely on our Terms and conditions.  Click here to read