Related Courses:
Module 1. Cisco Unified Contact Center Enterprise Overview
Lesson 1: Presenting Cisco Unified Contact Center Enterprise
Lesson 2: Cisco Unified CCE Core Components
Cisco Unified Communications Manager
Cisco Unified CCE/ICM
Lesson 3: Cisco Unified CCE Options
Lesson 4: Basic Call Flow Models
Module 2. Cisco Unified CCE Protocols, Processes, and Services
Lesson 1: Cisco Unified CM
Lesson 2: Cisco Unified CCE/Intelligent Contact Manager
Lesson 3: Cisco Unified CVP
Module 3. Installing Cisco Unified Communications Manager
Lesson 1: Installation Prerequisites
Lesson 2: Cisco Unified CM Installation
Lesson 3: Post-installation Configurations
Lesson 4: Creating Basic Infrastructure
Lesson 5: Upgrading Cisco Unified CM
Module 4. Installing Intelligent Contact Manager
Lesson 1: Installation Requirements
Lesson 2: Pre-installation Tasks
Lesson 3: Install the Main Installer
Lesson 4: Install the Central Controller
Lesson 5: Install the Administration and Data Server
Lesson 6: Install the Peripheral Gateway
Configure the PG for CUCM
Lesson 7: Install CTI Services
Lesson 8: Cisco Finesse
Finesse Agent Desktop
Lesson 9: Upgrading ICM
Module 5. Installing Cisco Unified CVP
Lesson 1: Installation Prerequisites
Lesson 2: Install the CVP Server
Ops Console
Lesson 3: Configure Cisco Unified CVP Components
Lesson 4: Upgrading Cisco Unified CVP Upgrade Path
Module 6. Installing and Configuring Cisco Unified CCE Options
Lesson 1: Cisco Outbound Option
Lesson 2: Cisco Unified Intelligence Center
Module 7. Supporting Cisco Unified CCE
Lesson 1: Maintenance Activities
Lesson 2: UCCE Troubleshooting Tools
The knowledge and skills that students are expected to have before attending this course are:
Basic computer literacy
Basic PC operating system navigation skills
Basic internet usage skills
Basic IP address knowledge
There are no formal prerequisites for CCNA certification, but you should have an understanding of the exam topics before taking the exam.
Yes, all of our classes, you can attend online as well as in person. Candidate will be provided full lab access via Cisco VPN connection to our network. You will be able to do pretty much exactly the same lab as if you are here in the classroom
All of our demo and trials are free to use. We are not not responsible for any demage it may cause by these products to your PC/Desktop/Laptops or any device you may play our videos and/or PDF files. VoiceBootcamp do not provide support for any trial product and/or demos. Play at your own risk. These videos/pdfs has been tested on Windows PC only. However they do work on Mac OS
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