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Advanced Cisco UCCE/PCCE 12.6 Bootcamp - VoiceBootcamp

 

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Advanced Cisco UCCE/PCCE 12.6 Bootcamp

VoiceBootcamp's 10-days advanced Cisco UCCE/PCCE Bootcamp consists of end-to-end training in Cisco UCCE.  You will learn implementation and integration followed by day-to-day administration, develop scripting, and, finally, troubleshooting.   This course is designed for engineers who can not take 2 to 3 courses to learn all UCCE/PCCE.   This one-time course will cover all with access to 170+ Video labs and lectures to repeat tasks as many times as they want. 


 What is included

  • 10 Days Instructor-led Training
  • Free Retake - Up to 2 Years
  • Attend Online or Onsite
  • Full Access to Study Kits
  • Email Support from Instructor
Request For Information

Upcoming Schedule

Upcoming Schedule

If you do not see any schedules, please contact us at .   We will give you 2 to 3 possible dates if you are interested in the course. 

Image Event Event Date Location Individual Price Register
Cisco Contact Center Enterprise Advanced Administration (CCEAA) 07-21-2025 9:30 am Toronto | Online $3,499.00
  • Register (Individual)
Cisco Contact Center Enterprise Advanced Administration (CCEAA) 08-18-2025 9:30 am Las Vegas | Online $3,499.00
  • Register (Individual)
Cisco Contact Center Enterprise Advanced Administration (CCEAA) 10-20-2025 9:30 am Toronto | Online $3,499.00
  • Register (Individual)
Cisco Contact Center Enterprise Advanced Administration (CCEAA) 11-17-2025 9:30 am Las Vegas | Online $3,499.00
  • Register (Individual)

Course Outline

Module 1 – Cisco Unified Contact Center Implementation

Module 2 – Deploying Basic Call Settings and configurations

Module 3 – Building a Basic Cisco Unified Contact Center Enterprise Script

Module 4 – Configure Basic Agent Functionality

Module 5 – Configuring Basic Call Treatment and Queuing

Module 6 – Implementing Precision Routing

Module 7 – Configuring RONA Support

Module 8 – Configuring Agent Teams and Supervisors

Module 9 – Administering the Cisco Finesse Desktop

Module 10 – Implementing VXML Applications

Module 11 – Configuring Roles, Departments and Business Hours

Module 12 – Running Unified CC Enterprise Reports with Unified IC

Module 13 - Troubleshooting 

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