VoiceBootcamp's 10-days advanced Cisco UCCE/PCCE Bootcamp consists of end-to-end training in Cisco UCCE.  You will learn implementation and integration followed by day-to-day administration, develop scripting, and, finally, troubleshooting.   This course is designed for engineers who can not take 2 to 3 courses to learn all UCCE/PCCE.   This one-time course will cover all with access to 170+ Video labs and lectures to repeat tasks as many times as they want. 

 What is included

• 10 Days Instructor-led Training
• Free Retake - Up to 2 Years
• Attend Online or Onsite
• Full Access to Study Kits
• Email Support from Instructor

Course Outline

Module 1 – Cisco Unified Contact Center Implementation

Module 2 – Deploying Basic Call Settings and configurations

Module 3 – Building a Basic Cisco Unified Contact Center Enterprise Script

Module 4 – Configure Basic Agent Functionality

Module 5 – Configuring Basic Call Treatment and Queuing

Module 6 – Implementing Precision Routing

Module 7 – Configuring RONA Support

Module 8 – Configuring Agent Teams and Supervisors

Module 9 – Administering the Cisco Finesse Desktop

Module 10 – Implementing VXML Applications

Module 11 – Configuring Roles, Departments and Business Hours

Module 12 – Running Unified CC Enterprise Reports with Unified IC

Module 13 - Troubleshooting