Cisco CVP Call Studio Scripting

This is a 5-day instructor-led course intended for system engineers and customers who want to learn how to develop Cisco Customer Voice Portal scripts known as call studio scripts.   This course will walk you step by step from the beginner stage to the advanced level.  You will learn techniques to develop call studio scripts that will integrate with the database, RSET API, External files, Java Class, as well as Google DialogFlow text-to-speech server.  You will learn how to build ChatBot and Voice Bot enable call centers.  You will also learn how to enable an AI-enabled call center using call studio scripts. 

What is included:

☎️ - 5-day intensive instructor-led 
☎️ - 200 hours of dedicated lab access
☎️ - Dual CCIE certified instructor
☎️ - 2-year retake policy
☎️ - Exclusive Access to UC/Collaboration e-Learning

Course Fee - $3,495 USD

 

Buy Now Pay Later - Financing Available for US Resident/Citizen*

Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.

*terms and condition apply

Upcoming Schedule

If you do not see any schedules, please contact us at .   We will give you 2 to 3 possible dates if you are interested in the course. 

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Course Outline

  • Chapter 1.0 - Overview of Cisco Unified Call Studio - Lecture
  • Chapter 2.0 - Getting Started with Creating Basic Application
  • Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
  • Chapter 3.0 - Overview of Elements View
  • Chapter 4.0 - Integrating Cisco Unified ICM Scripts with Cisco CVP Call Studio Scripts
  • Chapter 5.0 - My First Integrated Service Application
  • Chapter 6.0 - Subdialog Element
  • Chapter 7.0 - Audio Element and its settings
  • Chapter 8.0 - Decision Element and Its settings
  • Chapter 9.0 - Creating basic Text To Speech Scripts with TTS Server
  • Chapter 10 - Creating Menu-Driven Application with TTS and Audio Files
  • Chapter 11 - Overview of Number Capture Element
  • Chapter 12 - Overview of Record Element and Configurations
  • Chapter 13 - Overview Database Element and Its Configurations
  • Chapter 14 - Overview of Call Studio - Session API
  • Chapter 15 - Cisco CVP Java Class - Call Start Action and Call End Action
  • Chapter 16 - Creating CVP Scripts with a Java Class Standard Action and Decision Element
  • Chapter 17 - Creating Cisco CVP Call Studio Script with Mathematical Expression
  • Chapter 18 - Create a Standard Action Element using Java API
  • Chapter 19 - Creating a Decision Action Element using Java API
  • Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
  • Chapter 21 - Creating your own local Decision Element using Java API with Customized Parameter
  • Chapter 22 - Creating your own local Decision Element using Java API with Param
  • Chapter 23 - How to manage large Cisco Call Studio Scripts using Page and Page Connector
  • Chapter 24 - Creating Customized Parameter for Custom VoiceElement
  • Chapter 25 - Overview of Google Dialogflow and CVP Integration
  • Chapter 26 - Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent