Cisco CLICA Training

5-day instructor-led training program designed to help individuals gain expertise in implementing Cisco Collaboration Applications. provides hands-on learning experiences with a dedicated lab and 200 hours of lab access to practice. This practical approach allows students to reinforce their knowledge and apply what they learn in real-world scenarios. Plus, students are eligible for a free retake of the course up to 2 years to ensure they fully understand the material.

What is included:

☎️ - 5-day intensive instructor-led
☎️ - 200 hours of dedicated lab access
☎️ - Dual CCIE certified instructor
☎️ - 2-year retake policy
☎️ - Access to a comprehensive e-learning platform (valued at $3,499+)
☎️ - Based on Collaboration version 14.x

Course Fee - from $3,499 USD*

*price is for online virtual class

 

Buy Now Pay Later - Financing Available for US Resident/Citizen*

Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.

*terms and condition apply

Upcoming Schedule

If you do not see any schedules, please contact us at .   We will give you 2 to 3 possible dates if you are interested in the course. 

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Course Outline
  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber©_ and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified
  • Communications Manager IM & Presence server
  • Configure call recording and monitoring
  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring

  • Before taking this course, you should have the following knowledge and skills:

    • Basic understanding of networking technologies
    • Basic understanding of voice and video
    • Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
    • CLCOR - Implementing and Operating Cisco Collaboration Core Technologies v1.0
    • CLFNDU - Understanding Cisco Collaboration Foundations v1.1