WebEx Contact Center Training
This in-depth course is customized designed by VoiceBootcamp for administrators and support personnel responsible for post-deployment operations. Through guided labs and interactive sessions, learners will gain real-world experience managing Webex Contact Center.
What’s Included in the Course?
- 5 Days of Instructor-Led Training Online | In-Person
- 80 Hours of Additional Lab Access
- 100+ Video Labs & Lectures (e-Learning)
- FREE Course Retake for 2 Years
- Workbook & Lab Guide
Course Fee $3,499 USD
Enroll now and take your contact center administration skills to the next level!
Upcoming Schedule
*Price is for online class
If you do not see any schedules, please contact us at . We will give you 2 to 3 possible dates if you are interested in the course.
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| WebEx Contact Center Training | 05-26-2025 9:30 am | Online - UK/Europe - Timezone GMT 0 | $3,499.00 | ||
| WebEx Contact Center Training | 06-16-2025 9:30 am | Online - Pacific Time Zone GMT - 8 | $3,499.00 | ||
| WebEx Contact Center Training | 06-23-2025 9:30 am | Online - Dubai, UAE Timezone - GMT +4 | $3,499.00 | ||
| WebEx Contact Center Training | 07-21-2025 9:30 am | Online - Singapore Timezone - GMT +8 | $3,499.00 | ||
| WebEx Contact Center Training | 08-11-2025 9:30 am | Online - Eastern Time Zone GMT - 5 | $3,499.00 |
Course Outline
Chapter 1: Introduction to Webex Contact Center
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Platform Overview & Architecture
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Licensing Models & PSTN Options
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Accessing and Navigating Control Hub and the Portal
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Explore the Control Hub and Portal
Chapter 2: Overview of Profiles and Configuration
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Understanding Tenant Profiles
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User and Agent Profile Types
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Skills and Multimedia Profiles
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Team and Site Configuration
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Create and associate profiles, configure sites and teams, provision agents
Chapter 3: Routing and Scripting Flows
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Dialed Numbers, Entry Points, and Queues
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Routing Strategies & Audio File Integration
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Call Flow Design and Advanced Activities
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Define routing components, build flows, integrate IVR
Chapter 4: Managing and Configurations of Supervisor
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Supervisor Role Setup
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Recording & Monitoring Calls
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Configure and test Supervisor functionalities
Chapter 5: Omni Channels Integration
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Overview of Digital/Omni Channels
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Web Chat, Facebook Messenger, Email, and SMS Configuration
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Flow Design and Channel Templates
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Configure and test Webex Connect channels
Chapter 6: Reporting & Analytics
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Visualization and Reporting Options
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Stock vs. Custom Reports
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Dashboards and Real-time Monitoring
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Create and customize reports using Customer Journey Analyzer
This training is not affiliated with or endorsed by Cisco System inc. We use our own internal custom design training materials