• Plan for Teams Phone
• Plan and optimize network performance for Teams Phone
• Migrate voice services from Skype for Business Server to Teams
• Configure Teams Phone
• Configure auto attendants and call queues
• Configure and deploy Direct Routing
• Extend Teams Phone with additional services
• Configure and manage voice users
• Configure, deploy, and manage Teams devices
• Monitor and troubleshoot Teams Phone

MS-721 Plan and design Teams collaboration communications systems

• Chapter 1.1 Introduction to Teams meetings and calling
• Chapter 1.2 - Overview of Teams Phone
• Chapter 1.3 Overview of auto attendants & call queues
• Chapter 1.4 - Overview of Microsoft Teams Client
• Chapter 1.5 - Overview of Copilot in Microsoft Team
• Chapter 2.1 - Plan to deploy Teams Phone Part 1
• Chapter 2.2 - Plan to deploy Teams Phone Part 2
• Chapter 2.3 - Plan to Deploy MS Team Phone Device
• Chapter 2.4 - Plan To Deploy Teams Phone Features and Voicemail
• Chapter 3.0 - Plan for Microsoft Team Rooms and Surface Hub
• Chapter 4.1 - Understanding Network Requirement for Microsoft Team
• Chapter 4.2 - Designing Network For Media Optimization and QoS
• Chapter 5.1 - Configure and Deploy Teams Phone Emergency Policies
• Chapter 5.3 - Creating and Managing Teams Policies
• Chapter 6.1 - Plan and Deploy Microsoft Teams Direct Routing
• Chapter 6.2 - Plan and Deploy SIP Trunk with Direct Routing
• Chapter 6.3 - Deploy and Maintain a Survivable Branch Appliance
• Chapter 7.1 - Understand how Teams interacts with additional services
• Chapter 7.2 - Planning and Designing 3rd Party Contact Center and Bots with Teams

MS-721 Manage Teams collaboration communications systems

• Chapter 1 - Manage meetings and events experiences
• Chapter 2 - Guided project - Create and assign Teams policies to meet business requirement
• Chapter 3 - Configure and manage voice users
• Chapter 4 - Configure auto attendants and call queues
• Chapter 5 - Configure, deploy, and manage Teams devices
• Chapter 6 - Guided project - Prepare meeting room experiences
• Chapter 7 - Monitor and troubleshoot Teams collaboration communications systems

Lab Outline

• Lab 1 – Create A Trial Account. 
• Lab 2 – Determine network requirements using the Teams Network Planner. 
• Lab 3 - Install the Teams Network Assessment Tool 
• Lab 4 - Validate local site internet breakout. 
• Lab 5 - Managing bandwidth by configuring media bit rate (MBR) 
• Lab 6 - Define emergency calling addresses. 
• Lab 7 - Configure emergency calling policies. 
• Lab 8 - Configure network locations for dynamic emergency calling. 
• Lab 10 - Allow end users to configure their emergency address.
• Lab 11 - Buy and assign a Teams Phone license. 
• Lab 12 - Acquire phone numbers from Microsoft. 
• Lab 13 - Create Microsoft port request for user and service numbers (Just explore do not submit) 
• Lab 14 - Creating a manual port request (Just explore do not submit) 
• Lab 15 - Manage the usage of a phone number (just explore do not apply) 
• Lab 16 - Configure Operator Connect and Teams Phone Mobile. 
• Lab 17 - Manage Operator Connect and Teams Phone Mobile phone numbers.
• Lab 18 - Install Microsoft Teams PowerShell Module. 
• Lab 19 - Get-CsOnlineUser. 
• Lab 20 - Create and manage dial plans.
• Lab 21 - Configure calling policies.
• Lab 22 - Configure calling policies using PowerShell
• Lab 23 - Configure Call park policies.
• Lab 24 - Configure caller ID policies.
• Lab 25 - Configure inbound call blocking.
• Lab 26 - Assign a policy package to one user.
• Lab 27 - Creating a Custom Policy in Microsoft Teams.
• Lab 28 - Group Policy Assignment.
• Lab 29 - Policy Packages.
• Lab 30 - Assign calling policies and dial plans to a user.
• Lab 31 - Configure and deploy Teams Phone with Direct Routing.
• Lab 32 - Implement SIP trunking with Direct Routing.
• Lab 33 - Enable users for Direct Routing.
• Lab 34 - Create a new usage – Partition and Calling Search Space.
• Lab 35 - Voice Routing with PSTN usage.
• Lab 36 - Create voice routes using PowerShell
• Lab 37 - Create a Custom Emergency Voice Routing Policy.
• Lab 38 - Extend Teams Direct Routing infrastructure using PowerShell
• Lab 39 - Configure a usage & Create multiple voice routes.
• Lab 40 - Create a Voice Routing Policy
• Lab 41 - Deploy and maintain a survivable branch appliance.
• Lab 42 - Translate Phone Numbers - Add Plus +1 to any 10-digit number.
• Lab 43 - Translate Phone Numbers - Strip Plus 1 from 11-digit number. 
• Lab 44 - Translate Phone Numbers - Translation Rule to Convert 4 digit to E.164.
• Lab 45 - Translate Phone Numbers – Convert 4 Digit Extension to 10 Digit Number.
• Lab 46 – Translate Phone Numbers – Convert E.164 number to 4-digit extension.
• Lab 47 – Apply Translation Rule To SBC For Direct Routing.
• Lab 48 – Order Service Number for Auto Attendant and Queue.
• Lab 49 - Create Resource accounts & associate Number.
• Lab 50 – Create Sales Call Queue for Agent using Round Robin Algorithm.
• Lab 51 – Create Support Call Queue for Agent using Attendant Routing.
• Lab 52 – Create a Billin IVR as Voice App Auto Attendant.
• Lab 53 – Create Auto Attendant IVR for Company.
• Lab 54 - Configure Meeting settings in the Teams admin center.
• Lab 55 - Create and manage meeting policies.
• Lab 56 - Configure dedicated conference bridge numbers.
• Lab 57 - Create and manage meeting templates and template policies.
• Lab 58 - Create and manage meetings customization policies.
• Lab 59 - Create and manage events policies.
• Lab 60 – Project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Before attending this course, students should have intermediate knowledge of the following topics 

• Plan and configure a Microsoft Teams environment
• Manage chat, teams, channels, and apps
• Manage calling and meetings
• Monitor and troubleshoot a Microsoft Teams environment

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate - MS-721 Exam