OUTLINE

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Module 1: Webex Overview 

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• Webex Product Overview
• Webex Calling Overview
• Webex Meeting Overview
• Webex Hybrid Services and Integrations
• Webex Messaging Overview
• Webex Control Hub Monitoring Overview

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Module 2: Webex Calling Overview

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• Webex Calling Overview
• Webex Calling Differentiators
• Webex Calling Dedicated Instance
• Hybrid Webex Calling Use Cases

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Module 3: Network Planning, Network Assessment, and Security

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• Webex Administration Client Requirements
• Network Requirements
• Network Assessment for Webex
• Webex Calling Ports and Protocols
• Private Network Connect to Webex Calling
• Webex Calling Migration Considerations

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Module 4: Webex Phones, Devices, and Accessories for Webex Calling

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• Webex Calling Devices Overview
• Webex Calling Phones
• Webex Calling DECT Phones
• Webex App Calling Features
• Webex Calling Wireless Phones
• Webex Calling Conference Phones
• Webex Calling Mobile Clients
• Webex Calling Devices
• Webex Calling Headsets
• Webex Calling ATA Devices

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Module 5: Adding Phones and Devices

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• Adding a Phone Assigned to a User
• Adding a Personal Device
• Adding a Common Area Phone
• Adding a Shared Device

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Module 6: Webex Calling Migration

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• Webex Calling / CUCMC Migration Concepts
• Webex Calling Migration
• Webex Calling Phone Migration
• Webex Calling Migration Tools

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Module 7: Webex Control Hub Administration

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• Control Hub Overview
• Organization Settings and Templates for Webex
• Licensing
• Adding Users
• Webex Groups
• Webex Locations
• Webex Templates
• Webex Apps and Integrations
• Configuring Users for Calling
• Administration Panels
• Headset Management in Control Hub

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Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

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• User Provisioning
• Directory Connector Provisioning
• System for Cross - Domain Identity Management (SCIM)
• Integrate Azure AD with Webex
• Single Sign - On with ADFS
• OpenID Connect and PKCE

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Module 9: Webex User Portal

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• Webex User Portal
• Webex Calling Portal

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Module 10: Configuring Webex Calling Settings and Features

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• Feature Overview
• Webex Calling - Service Settings
• Webex Calling - Client Settings
• Auto Attendant
• Call Park Extension and Call Park Group
• Call Pickup
• Call Queues
• DECT Network
• Hunt Groups
• Single Number Reach
• Paging Groups
• Receptionist Client / Attendant Console
• Hoteling
• Hotdesking
• Virtual Extensions
• Virtual Lines
• Shared Line
• Voicemail Group
• Announcement Files
• Executive Assistant
• Other Call Features

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Module 11: Webex Customer Experience

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• Webex Customer Experience Basic vs Essentials
• Webex Customer Experience Basic Features
• Webex Customer Experience Essentials
• Agent Screen Pops
• Supervisor Analytics
• Omni - channel
• Intelligent Routing
• Agents and Supervisor Experience

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Module 12: Webex Calling Recording 

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• Call Recording Options for Webex Calling
• Call Recording with Dubber
• Call Recording Configuration
• Call Recording with Imagicle

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Module 13: Webex Calling PSTN

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• PSTN Gateway Options and Overview
• Cisco Provided PSTN
• Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
• Premises-Based PSTN - Architecture
• CUBE Premises - Based Architecture
• Premise - Based Cube Registration Based
• Multiple Registration - Based Gateway on a Single CUBE
• Certificate - Based Premises - Based PSTN
• Configuring a Certificate - Based PSTN
• CUBE Configuration Platform Configuration and Certificates
• CUBE Certificates Configuration
• CUBE Trunk Enablement Configuration
• CUBE Call Routing Configuration
• CUBE High Availability
• Managing Gateways from the Webex Control Hub
• Enroll the Gateway in the Control Hub
• Validate Registration - Based LGW Configuration through Control Hub
• Private Network Connect

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Module 14: Webex Calling Trunks, Route Group and Dial Plans

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• Webex Calling Routing Overview
• Webex Calling Locations
• Dial Plans
• Route Groups, Trunks, and Dial Plans
• Webex Calling Routing Flows
• Webex Calling Caller Identity
• Interworking Webex Calling and Unified CM On-Premise
• Call Routing with Premises-based PSTN
• Dial Plan
• PSTN Migration
• Survivability
• ICE: Media Path Optimization
• PSTN for Room Video Systems

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Module 15: Webex Calling Site Survivability

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• PSTN / Gateway Troubleshooting Overview
• Troubleshooting Call Routing
• Troubleshooting PSTN Calling
• Troubleshooting Case Study

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Module 16: Webex Calling Site Survivability

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• Site Survivability Solution Overview
• Webex App and Endpoint Changes
• Call Forward Unreachable Setting
• Emergency Calling
• Survivability Call Flows
• Deployment Workflow
• Managing Gateways from the Webex Control Hub
• Add a New Gateway Instance in Control Hub
• Enroll the Gateway in the Control Hub
• Assign Survivability Service to the Gateway from within the Control Hub
• Platform Licenses
• Certificates
• Common Global Configuration
• Data Sync and Updated CLI
• Debugs
• Show Commands
• Limitations and Restrictions
• Testing Survivability
• Colocation of Unified - SRST with Webex - SGW

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Module 17: Webex Calling E911 Emergency Call Handling

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• Emergency Calling Overview
• Setup E911 Account
• RedSky Configuration
• Webex Calling E911 Configuration
• Enhanced E911 Phone Tracking

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Module 18: Webex Calling Integration with Microsoft

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• Microsoft Calling Overview
• Microsoft Direct Routing with CUBE
• Webex Calling for Microsoft Teams
• Webex Calling for Microsoft Teams Configuration

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Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

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• Webex Calling Monitoring, Analytics, and Troubleshooting Overview
• Webex Sites Status
• Webex Calling Alerts and Webhooks
• Webex Analytics > Dashboards
• Webex Analytics > Calling
• Webex Analytics > Calling Media Quality
• Webex Analytics > Calling Detailed Call History
• Webex Analytics > Call Queue Stats
• Webex Analytics > Call Queue Agent Stats
• Webex Analytics > Live Queue Stats
• Webex Analytics > Calling Auto - Attendant
• Webex Analytics > Devices - Headsets
• Webex Troubleshooting
• Webex Calling Reporting
• Phone Logs and Problem Reports

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Module 20: Webex Calling Troubleshooting

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• Webex Calling Troubleshooting Overview and Tools
• Understanding SIP Protocol
• Webex Integration with ThousandEyes
• Diagnosing Switch Issues
• Troubleshooting Device Registration
• Troubleshooting Phone and Soft Client Issues
• Troubleshooting Media Quality
• Troubleshooting Webex Authentication
• Troubleshooting User Onboarding and Provisioning

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Module 21: Webex Calling API Overview

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• Webex API Basics
• Webex Calling API

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LAB OUTLINE

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• Lab 1: Initial Cisco Webex Control Hub Organization Configuration 
• Lab 2: Webex Calling - Initial Setup 
• Lab 3: Assessing the Network Environment
• Lab 4: Configure and License IP Phones and Webex App 
• Lab 5: Migrate IP Phone from Enterprise to MPP 
• Lab 6: Configure Webex Calling for Room Devices 
• Lab 7: Configure Control Hub for Calling 
• Lab 8: Configure Locations and Numbers 
• Lab 9: Configure Webex Calling Settings 
• Lab 10: Configure Webex Calling Phone Features 
• Lab 11: Webex Customer Experience 
• Lab 12: Configuring Call Recording 
• Lab 13: Configuring Premise Based PSTN 
• Lab 14: Using Analytics to Troubleshoot Webex Calls 
• Lab 15: Troubleshooting Webex Calling Call Flows, Authentication, and Device Registration
• Lab 16: Using APIs in Webex Calling