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VoiceBootcamp Lab Simulator - VoiceBootcamp

 

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Virtual Lab Simulator (beta) - coming soon...

  • WebEx Calling Lab Subtitle
  • WebEx Contact Center Subtitle
  • Microsoft Team Voice Subtitle
  • Microsoft Team Voice Subtitle
  • Cisco UCCE/PCCE Lab Subtitle
  • Genesys Cloud CX Lab

WebEx Calling Lab Simulutor

  • Lab 1 - Customzing WebEx Control Hub Settings
  • Lab 2 - Adding a Telephone Number and Assigning to a Location
  • Lab 3 - Creating User Account with WebEx Calling License
  • Lab 4 - Device Overrides - Device Configuration from Control Hub
  • Lab 5 - Configure Webex Calling for Room Devices
  • Lab 6 - Login to WebEx App and Make calls between two user
  • Lab 7 - Enable 9 for External Dialing for certain location

WebEx Contact Center Virtual Simulator

  1. Lab 1 - Assigning WebEx User Contact Center License
  2. Lab 2 - Create WebEx Contact Center Omni Channel
  3. Lab 3 - Create Skills Definition and Skills Profile

Microsoft Team Voice Virtual Simulator Lab

  • Lab 1 - Setting up Microsoft Office 365 Account For the First Time
  • Lab 2 - Assign Roles to MIcrosoft Office 365 Users
  • Lab 3 - Login with user account and verify basic team settings and conversion

Cisco UCCE and PCCE

  • Lab 1 - Installing Microsoft SQL Server 2017 and Management Studio
  • Lab 2 - Installing Cisco UCCE Base Software
  • Lab 3 - Generate CA Signed Certificate for UCCE Web Setup
  • Lab 4 - Configure HTTPS Access for UCCE Diagnostic Framework Portico Tool with Certificate Authority Signed Certificate
  • Lab 5 - Installin Cisco CVP Server
  • Lab 6 - Configure CA Signed Certificate on CVP Server for HTTPS Web Access
  • Lab 7 - Create Instance and Configure Web Setup
  • Lab 8 - Create Logger database and logger process
  • Lab 9 - Create Router in Rogger Server

Cisco UCCE and PCCE

  • Lab 1 - Installing Microsoft SQL Server 2017 and Management Studio
  • Lab 2 - Installing Cisco UCCE Base Software
  • Lab 3 - Generate CA Signed Certificate for UCCE Web Setup
  • Lab 4 - Configure HTTPS Access for UCCE Diagnostic Framework Portico Tool with Certificate Authority Signed Certificate
  • Lab 5 - Installin Cisco CVP Server
  • Lab 6 - Configure CA Signed Certificate on CVP Server for HTTPS Web Access
  • Lab 7 - Create Instance and Configure Web Setup
  • Lab 8 - Create Logger database and logger process
  • Lab 9 - Create Router in Rogger Server
  • Lab 1 - Adding User in Genesys PureCloud
  • Lab 2 - Add Non Corporate User with Email Activation
  • Lab 3 - Configuring Admin Profile
  • Lab 4 - Creating a New Role with Group Permission
  • Lab 5 - Adding Users to Roles to users and change membership
  • Lab 6 - Creating a New Group, Edit and Add Users to Group

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