Amazon Connect Training Video
Master Amazon Connect With Step-by-Step Study Kits
Amazon Connect is a leading omnichannel cloud contact center platform.
Our Amazon Connect Study Kits show you exactly how to create a fully functional virtual contact center—voice, chat, Text-to-Speech, bots, routing, and more—in just a few days.
What is included
- Amazon Connect Contact Center Training Video
- Amazon Connect Scripting (flow) (coming soon)
- Unlimited Updates
- 1 Year Free AWS Connect Lab Access directly with Amazon
- Free updates
Price - $899
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Lectures & Labs
- Chapter 1 - Introduction to Amazon Connect Overview
- Chapter 2 - Understanding Amazon Contact Center Terminology and Concepts
- Chapter 3 - Overview of Amazon Connect Architecture Workload
- Chapter 4 - Overview of Amazon Connect Architecture Deployment Models
- Chapter 5 - Overview of Amazon Connect Architecture Operational Excellence
- Chapter 6 - Overview of Amazon Connect Architecture Security Design
- Chapter 7 - Deploying Amazon Connect Cloud Contact Center
- Chapter 8 - Understanding Business Hours in Amazon Connect
- Chapter 9 - Understanding How Routing and Cross Channel Works in Amazon Contact Center
- Chapter 10 - Overview and Configuration of Amazon Connect Queue
- Chapter 11 - Understanding and Configuration of Routing Profile, Queue Priority and Delay
- Chapter 12 - Understaind Precision Routing in Amazon Connect using Routing Proficiencies
- Chapter 13 - Managing Agent Hierarchies and Settings in Amazon Connect
- Chapter 14 - Create and Test a Basic Call Flow with Proficiencies and Attributes
- Chapter 15 - Configuring Chat, Voice and Video Communication via Web Application
- Chapter 16 - Creating your first Connect Call Flow
- Chapter 17 - Using Set Voice and Check Office Hours Flow in Amazon Connect
- Chapter 18 - Using User Define Variable in Connect Contact Flow
- Chapter 19 - Contact Flow - Collect digits using Store Customer Input
- Chapter 20 - Creating a basic call flow for transfer to queue
- Chapter 21 - Using invoke module to call a module
- Chapter 22 - Distribute Sales calls by Percentage
- Chapter 23 - Changing Routing Priority based on CLID
- Chapter 24 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
- Chapter 25 - Managing Transfer in Amazon AWS Connect
- Chapter 26 - Overview of Amazon AWS Connect Rule
- Chapter 27 - Basic Overview of Amazon Lex
- Chapter 28 - Creating Amazon Connect Customer Profile
- Chapter 29 - AWS Connect Queues and Routing Profiles Lab
- Chapter 30 - Building ChatBot using Amazon Lex For Connect
- Chapter 31 - Creating AWS Connect Contact Flow with Lex Bot
- Chapter 32 - Creating CloudWatch Logs for Amazon Lex Bot activity
- Chapter 33 - Integrating Amazon Connect with DynamoDB and Lambda
- Chapter 34 - Amazon Connect Lambda Integration - Pull Records from Database
- Chapter 35 - How to use Check and Set Contact Attributes with Lambda Functions
- Chapter 36 - Creating Contact Flow with Routing Priority and age time
- Chapter 37 - Amazon Connect Store Customer Input and Authenticate Client
- Chapter 38 - Managing Agent Status and Security Profile
- Chapter 39 - Creating Amazon Connect Flow for Call Recording