Develop practical skills to customize Amazon Connect, automate contact center workflows and build integrations using AWS Lambda, Amazon Lex, APIs, SDKs and supporting AWS services.
Course curriculum
Five-Day Amazon Connect Developer Course Outline
Day 1 — Developer Architecture, APIs and Security
Amazon Connect developer architecture, AWS account design, IAM roles and policies, API concepts, SDK setup, authentication, resource identifiers, service quotas and secure integration patterns.
Day 2 — AWS Lambda and Dynamic Contact Flows
Lambda functions, event payloads, input and output attributes, invoking functions from contact flows, error handling, logging, reusable business logic and external data lookups.
Day 3 — Amazon Lex Bots and Conversational Experiences
Lex bots, intents, slots, prompts, fulfillment, Lambda integration, voice and chat experiences, bot testing, error recovery and deployment within Amazon Connect flows.
Day 4 — APIs, SDKs, CRM and Data Integrations
Amazon Connect APIs and SDKs, contact control panel integration, Streams concepts, DynamoDB, CRM and web application integration, custom agent experiences and automation workflows.
Day 5 — Events, Analytics, Monitoring and Troubleshooting
Event-driven design, EventBridge and streaming concepts, contact records, CloudWatch logs and metrics, reporting automation, security review, debugging and final end-to-end development labs.