Module 1: Webex Overview 
- Webex Product Overview
 - Webex Calling Overview
 - Webex Meeting Overview
 - Webex Hybrid Services and Integrations
 - Webex Messaging Overview
 - Webex Control Hub Monitoring Overview
 
Module 2: Webex Calling Overview
- Webex Calling Overview
 - Webex Calling Differentiators
 - Webex Calling Dedicated Instance
 - Hybrid Webex Calling Use Cases
 
Module 3: Network Planning, Network Assessment, and Security
- Webex Administration Client Requirements
 - Network Requirements
 - Network Assessment for Webex
 - Webex Calling Ports and Protocols
 - Private Network Connect to Webex Calling
 - Webex Calling Migration Considerations
 
Module 4: Webex Phones, Devices, and Accessories for Webex Calling
- Webex Calling Devices Overview
 - Webex Calling Phones
 - Webex Calling DECT Phones
 - Webex App Calling Features
 - Webex Calling Wireless Phones
 - Webex Calling Conference Phones
 - Webex Calling Mobile Clients
 - Webex Calling Devices
 - Webex Calling Headsets
 - Webex Calling ATA Devices
 
Module 5: Adding Phones and Devices
- Adding a Phone Assigned to a User
 - Adding a Personal Device
 - Adding a Common Area Phone
 - Adding a Shared Device
 
Module 6: Webex Calling Migration
- Webex Calling / CUCMC Migration Concepts
 - Webex Calling Migration
 - Webex Calling Phone Migration
 - Webex Calling Migration Tools
 
Module 7: Webex Control Hub Administration
- Control Hub Overview
 - Organization Settings and Templates for Webex
 - Licensing
 - Adding Users
 - Webex Groups
 - Webex Locations
 - Webex Templates
 - Webex Apps and Integrations
 - Configuring Users for Calling
 - Administration Panels
 - Headset Management in Control Hub
 
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
- User Provisioning
 - Directory Connector Provisioning
 - System for Cross - Domain Identity Management (SCIM)
 - Integrate Azure AD with Webex
 - Single Sign - On with ADFS
 - OpenID Connect and PKCE
 
Module 9: Webex User Portal
- Webex User Portal
 - Webex Calling Portal
 
Module 10: Configuring Webex Calling Settings and Features
- Feature Overview
 - Webex Calling - Service Settings
 - Webex Calling - Client Settings
 - Auto Attendant
 - Call Park Extension and Call Park Group
 - Call Pickup
 - Call Queues
 - DECT Network
 - Hunt Groups
 - Single Number Reach
 - Paging Groups
 - Receptionist Client / Attendant Console
 - Hoteling
 - Hotdesking
 - Virtual Extensions
 - Virtual Lines
 - Shared Line
 - Voicemail Group
 - Announcement Files
 - Executive Assistant
 - Other Call Features
 
Module 11: Webex Customer Experience
- Webex Customer Experience Basic vs Essentials
 - Webex Customer Experience Basic Features
 - Webex Customer Experience Essentials
 - Agent Screen Pops
 - Supervisor Analytics
 - Omni - channel
 - Intelligent Routing
 - Agents and Supervisor Experience
 
Module 12: Webex Calling Recording 
- Call Recording Options for Webex Calling
 - Call Recording with Dubber
 - Call Recording Configuration
 - Call Recording with Imagicle
 
Module 13: Webex Calling PSTN
- PSTN Gateway Options and Overview
 - Cisco Provided PSTN
 - Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
 - Premises-Based PSTN - Architecture
 - CUBE Premises - Based Architecture
 - Premise - Based Cube Registration Based
 - Multiple Registration - Based Gateway on a Single CUBE
 - Certificate - Based Premises - Based PSTN
 - Configuring a Certificate - Based PSTN
 - CUBE Configuration Platform Configuration and Certificates
 - CUBE Certificates Configuration
 - CUBE Trunk Enablement Configuration
 - CUBE Call Routing Configuration
 - CUBE High Availability
 - Managing Gateways from the Webex Control Hub
 - Enroll the Gateway in the Control Hub
 - Validate Registration - Based LGW Configuration through Control Hub
 - Private Network Connect
 
Module 14: Webex Calling Trunks, Route Group and Dial Plans
- Webex Calling Routing Overview
 - Webex Calling Locations
 - Dial Plans
 - Route Groups, Trunks, and Dial Plans
 - Webex Calling Routing Flows
 - Webex Calling Caller Identity
 - Interworking Webex Calling and Unified CM On-Premise
 - Call Routing with Premises-based PSTN
 - Dial Plan
 - PSTN Migration
 - Survivability
 - ICE: Media Path Optimization
 - PSTN for Room Video Systems
 
Module 15: Webex Calling Site Survivability
- PSTN / Gateway Troubleshooting Overview
 - Troubleshooting Call Routing
 - Troubleshooting PSTN Calling
 - Troubleshooting Case Study
 
Module 16: Webex Calling Site Survivability
- Site Survivability Solution Overview
 - Webex App and Endpoint Changes
 - Call Forward Unreachable Setting
 - Emergency Calling
 - Survivability Call Flows
 - Deployment Workflow
 - Managing Gateways from the Webex Control Hub
 - Add a New Gateway Instance in Control Hub
 - Enroll the Gateway in the Control Hub
 - Assign Survivability Service to the Gateway from within the Control Hub
 - Platform Licenses
 - Certificates
 - Common Global Configuration
 - Data Sync and Updated CLI
 - Debugs
 - Show Commands
 - Limitations and Restrictions
 - Testing Survivability
 - Colocation of Unified - SRST with Webex - SGW
 
Module 17: Webex Calling E911 Emergency Call Handling
- Emergency Calling Overview
 - Setup E911 Account
 - RedSky Configuration
 - Webex Calling E911 Configuration
 - Enhanced E911 Phone Tracking
 
Module 18: Webex Calling Integration with Microsoft
- Microsoft Calling Overview
 - Microsoft Direct Routing with CUBE
 - Webex Calling for Microsoft Teams
 - Webex Calling for Microsoft Teams Configuration
 
Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub
- Webex Calling Monitoring, Analytics, and Troubleshooting Overview
 - Webex Sites Status
 - Webex Calling Alerts and Webhooks
 - Webex Analytics > Dashboards
 - Webex Analytics > Calling
 - Webex Analytics > Calling Media Quality
 - Webex Analytics > Calling Detailed Call History
 - Webex Analytics > Call Queue Stats
 - Webex Analytics > Call Queue Agent Stats
 - Webex Analytics > Live Queue Stats
 - Webex Analytics > Calling Auto - Attendant
 - Webex Analytics > Devices - Headsets
 - Webex Troubleshooting
 - Webex Calling Reporting
 - Phone Logs and Problem Reports
 
Module 20: Webex Calling Troubleshooting
- Webex Calling Troubleshooting Overview and Tools
 - Understanding SIP Protocol
 - Webex Integration with ThousandEyes
 - Diagnosing Switch Issues
 - Troubleshooting Device Registration
 - Troubleshooting Phone and Soft Client Issues
 - Troubleshooting Media Quality
 - Troubleshooting Webex Authentication
 - Troubleshooting User Onboarding and Provisioning
 
Module 21: Webex Calling API Overview
- Webex API Basics
 - Webex Calling API