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Amazon Connect Communications Specialist
This course is designed to equip participants with the skills and knowledge necessary to become proficient in managing and optimizing Amazon Connect, Amazon’s cloud-based contact center solution. Participants will gain hands-on experience in configuring, managing, and troubleshooting Amazon Connect to meet business needs. The course also covers customer service best practices, integration with other AWS services, and the effective use of communication tools to improve customer interactions.
What is included:
- 5 Days Instructor-led Training
- Online or Onsite Class
- Full Access to Amazon Connect e-Learning
- 25% discount toward Amazon Connect Developer Course
Price:
Duration: 5
Buy Now Pay Later - Financing Available for US Resident/Citizen*
Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.
*terms and condition apply
Upcoming Schedule
*Price is for online class
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Amazon Connect Communications Specialist | 01-06-2025 9:30 am | Dubai | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 02-10-2025 9:30 am | Toronto | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 02-17-2025 9:30 am | Singapore | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 03-03-2025 9:30 am | Las Vegas | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 05-05-2025 9:30 am | Dubai | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 05-12-2025 9:30 am | Toronto | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 06-02-2025 9:30 am | Las Vegas | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 06-16-2025 9:30 am | Singapore | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 08-11-2025 9:30 am | Toronto | Online | $3,499.00 | ||
| Amazon Connect Communications Specialist | 09-01-2025 9:30 am | Las Vegas | Online | $3,499.00 |
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Course Outline
Course Outline
Module 1
- Amazon Connect Introduction
- Amazon Connect Instance Fundamentals
- Amazon Connect Console Fundamentals
- Amazon Connect Voice Intermediate
- Amazon Connect Flows Fundamentals
- Amazon Connect Routing Fundamentals
Module 2
- Amazon Lex Getting Started
- Amazon Connect Customer Profiles Fundamentals
- Amazon Connect Flows Intermediate
- Amazon Connect Routing Intermediate
- Amazon Connect Optimizing Routing Solutions
- Amazon Connect Agent Applications Fundamentals
- Amazon Connect Flow Modules and Step-by-Step Guides
Module 3
- Amazon Connect Chat and Messaging Fundamental
- Amazon Connect Conversational Interfaces Fundamentals
- Amazon Connect Conversational Interfaces Intermediate
- Amazon Connect Chat and Messaging Intermediate
- Amazon Connect Contact Lens Fundamentals