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Amazon Connect Communications Specialist

This course is designed to equip participants with the skills and knowledge necessary to become proficient in managing and optimizing Amazon Connect, Amazon’s cloud-based contact center solution. Participants will gain hands-on experience in configuring, managing, and troubleshooting Amazon Connect to meet business needs. The course also covers customer service best practices, integration with other AWS services, and the effective use of communication tools to improve customer interactions.
 

What is included:

  • 5 Days Instructor-led Training
  • Online or Onsite Class
  • Full Access to Amazon Connect e-Learning
  • 25% discount toward Amazon Connect Developer Course

Price: $3,495.00 USD
Duration: 5 days

 Buy Now Pay Later - Financing Available for US Resident/Citizen*

Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.

*terms and condition apply

Course Code

Related Courses

Duration

Price

AWSCONNECT-D

5 Days

$3,495 USD

AWSCONNECT-ELN

2 Years

$899 USD

 

Upcoming Schedule

*Price is for online class

Image Event Event Date Location Individual Price Register
Amazon Connect Communications Specialist 04-14-2025 9:30 am London UK | Online $3,499.99
Amazon Connect Communications Specialist 04-28-2025 9:30 am Toronto | Online $3,499.99
Amazon Connect Communications Specialist 05-19-2025 9:30 am Dubai | Online $3,499.99
Amazon Connect Communications Specialist 05-26-2025 9:30 am Las Vegas | Online $3,499.99
Amazon Connect Communications Specialist 07-14-2025 9:30 am London UK | Online $3,499.99
Amazon Connect Communications Specialist 07-28-2025 9:30 am Toronto | Online $3,499.99
Amazon Connect Communications Specialist 08-18-2025 9:30 am Dubai | Online $3,499.99
Amazon Connect Communications Specialist 08-25-2025 9:30 am Las Vegas | Online $3,499.99
Amazon Connect Communications Specialist 09-22-2025 9:30 am Singapore | Online $3,499.99
Amazon Connect Communications Specialist 10-13-2025 9:30 am London UK | Online $3,499.99

Course Outline

Course Outline
  • Amazon Connect Introduction
  • Amazon Connect Instance Fundamentals
  • Amazon Connect Console Fundamentals
  • Amazon Connect Contact Lens Fundamentals
  • Amazon Connect Agent Applications Fundamentals
  • Amazon Connect Voice Intermediate
  • Amazon Connect Flows Fundamentals
  • Amazon Lex Getting Started
  • Amazon Connect Conversational Interfaces Fundamentals
  • Amazon Connect Customer Profiles Fundamentals
    Amazon Connect Flows Intermediate
  • Amazon Connect Conversational Interfaces Intermediate
  • Amazon Connect Flow Modules and Step-by-Step Guides
    Amazon Connect Routing Fundamentals
  • Amazon Connect Routing Intermediate
  • Amazon Connect Chat and Messaging Fundamentals
  • Amazon Connect Chat and Messaging Intermediate
  • Amazon Connect Optimizing Routing Solutions
  • Amazon Connect Communications Specialist Assessment
Amazon Connect Communications Specialist