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Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate - MS 721 Course
Course Overview - Microsoft Team Voice Training
This training course equips participants with the knowledge and skills required to succeed as a Collaboration Communications Systems Engineer. Participants will build a strong foundation in networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. Through hands-on labs, they will configure and deploy Microsoft Teams Phone, meetings, and certified devices such as Microsoft Teams Rooms and Surface Hub. The course also covers administration and monitoring using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – (Worth $1,899)
Course Fee $3,499*
Schedules - Microsoft Team Voice Training
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| MS 721 - Microsoft Team Voice Training | 11-17-2025 9:30 am | 11-21-2025 5:30 pm | Online (Live) – Toronto | $3,495.00 | |
| MS 721 - Microsoft Team Voice Training | 12-08-2025 9:30 am | 12-12-2025 5:30 pm | Online (Live) – Las Vegas | $3,495.00 | |
| MS 721 - Microsoft Team Voice Training | 12-22-2025 9:30 am | 12-26-2025 5:30 pm | Online (Live) - Dubai, UAE | $3,495.00 | |
| MS 721 - Microsoft Team Voice Training | 02-16-2026 9:30 am | 02-20-2026 5:30 pm | Online (Live) – Toronto | $3,495.00 | |
| MS 721 - Microsoft Team Voice Training | 03-09-2026 9:30 am | 03-13-2026 5:30 pm | Online (Live) – Las Vegas | $3,495.00 |
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and Surface Hub
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
F.A.Q
1. What is the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate course about?
The Microsoft 365 Collaboration Communications Systems Engineer Associate course prepares IT professionals to design, deploy, configure, and manage Microsoft Teams Phone and collaboration systems. It focuses on enabling voice, video, meetings, and messaging within Microsoft Teams — including integrating PSTN connectivity, Direct Routing, and Operator Connect solutions in enterprise environments.
2. Who should take this course?
This training is ideal for:
- Collaboration engineers and system administrators managing Microsoft Teams voice and video solutions
- UC and telephony professionals transitioning to Microsoft Teams Calling and Direct Routing
- IT specialists responsible for integrating Teams with Microsoft 365 services, Exchange Online, and SBCs (Session Border Controllers)
- Engineers preparing for the MS-720 certification exam (Microsoft Teams Voice Engineer Associate)
3. What are the prerequisites for enrolling in this course?
Before attending this training, participants should have:
- A solid understanding of Microsoft 365 workloads, identity management, and networking
- Familiarity with PowerShell and Microsoft Teams administration
- Experience with telephony concepts such as SIP, QoS, and codecs
- Prior completion of MS-700 (Managing Microsoft Teams) or equivalent experience is highly recommended
4. What topics are covered in the Collaboration Communications Systems Engineer course?
Key modules include:
- Planning and configuring Microsoft Teams Phone System
- Direct Routing, Operator Connect, and Calling Plans deployment
- Voice routing policies, dial plans, and call queues
- Meeting and device management (Teams Rooms, Surface Hubs, etc.)
- Quality of Service (QoS) and call analytics troubleshooting
- Integration with PSTN, SBCs, and third-party telephony systems
- Managing compliance, security, and governance in Teams Voice deployments
5. Does this course prepare me for Microsoft certification?
Yes. This course prepares you for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate credential by helping you pass the MS-720 exam. The certification validates your ability to design, implement, and maintain voice and collaboration solutions using Microsoft Teams — one of the most in-demand skill sets in modern enterprise communications.