Tel: 1-866-777-0060 | Request For Information
WebEx Contact Center Training
This in-depth course is customized designed by VoiceBootcamp for administrators and support personnel responsible for post-deployment operations. Through guided labs and interactive sessions, learners will gain real-world experience managing Webex Contact Center.
Sign Up By April 30, 2025 & Save 50%
Discount Code: VBCX50
Upcoming Schedule
*Price is for online class
If you do not see any schedules, please contact us at
Image | Event | Event Date | Location | Individual Price | Register |
---|---|---|---|---|---|
WebEx Contact Center Training | 05-12-2025 9:30 am | Online - Eastern Time Zone GMT - 5 | $3,499.00 | ||
WebEx Contact Center Training | 05-26-2025 9:30 am | Online - UK/Europe - Timezone GMT 0 | $3,499.00 | ||
WebEx Contact Center Training | 06-16-2025 9:30 am | Online - Pacific Time Zone GMT - 8 | $3,499.00 | ||
WebEx Contact Center Training | 06-23-2025 9:30 am | Online - Dubai, UAE Timezone - GMT +4 | $3,499.00 | ||
WebEx Contact Center Training | 07-21-2025 9:30 am | Online - Singapore Timezone - GMT +8 | $3,499.00 |
Course Outline
Cisco WebEx Contact Center Outline
Chapter 1: Introduction to Webex Contact Center
-
Platform Overview & Architecture
-
Licensing Models & PSTN Options
-
Accessing and Navigating Control Hub and the Portal
-
Explore the Control Hub and Portal
Chapter 2: Overview of Profiles and Configuration
-
Understanding Tenant Profiles
-
User and Agent Profile Types
-
Skills and Multimedia Profiles
-
Team and Site Configuration
-
Create and associate profiles, configure sites and teams, provision agents
Chapter 3: Routing and Scripting Flows
-
Dialed Numbers, Entry Points, and Queues
-
Routing Strategies & Audio File Integration
-
Call Flow Design and Advanced Activities
-
Define routing components, build flows, integrate IVR
Chapter 4: Managing and Configurations of Supervisor
-
Supervisor Role Setup
-
Recording & Monitoring Calls
-
Configure and test Supervisor functionalities
Chapter 5: Omni Channels Integration
-
Overview of Digital/Omni Channels
-
Web Chat, Facebook Messenger, Email, and SMS Configuration
-
Flow Design and Channel Templates
-
Configure and test Webex Connect channels
Chapter 6: Reporting & Analytics
-
Visualization and Reporting Options
-
Stock vs. Custom Reports
-
Dashboards and Real-time Monitoring
-
Create and customize reports using Customer Journey Analyzer
This training is not affiliated with or endorsed by Cisco System inc. We use our own internal custom design training materials