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Discover how to design customer interactions using Contact Center Artificial Intelligence (CCAI) in this comprehensive course. You'll work with Dialogflow CX to build and test virtual agents using a built-in simulator. Enhance your virtual agents by integrating external data sources, creating more dynamic and engaging conversations. Explore key topics such as testing strategies, connectivity protocols, APIs, environment management, and compliance standards. Gain insights into best practices for securely integrating conversational AI with your existing contact center systems, and learn how to deploy scalable, enterprise-grade solutions
What is Included:
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Course | Course Date | Course End Date | Location | Individual Price | Register |
---|---|---|---|---|---|
Customer Experiences with Google CCAI - DialogFlow | 01-26-2026 9:30 am | 01-30-2026 5:30 pm | Online (Live) – Toronto | $4,194.99 | |
Customer Experiences with Google CCAI - DialogFlow | 02-23-2026 9:30 am | 02-27-2026 5:30 pm | Online (Live) – Las Vegas | $4,194.99 | |
Customer Experiences with Google CCAI - DialogFlow | 03-23-2026 9:30 am | 03-27-2026 5:30 pm | Online (Live) - Dubai, UAE | $4,194.99 | |
Customer Experiences with Google CCAI - DialogFlow | 04-27-2026 9:30 am | 05-01-2026 5:30 pm | Online (Live) – Toronto | $4,194.99 | |
Customer Experiences with Google CCAI - DialogFlow | 05-25-2026 9:30 am | 05-29-2026 5:30 pm | Online (Live) – Las Vegas | $4,194.99 |
Discover how to design customer interactions using Contact Center Artificial Intelligence (CCAI) in this comprehensive course. You'll work with Dialogflow CX to build and test virtual agents using a built-in simulator. Enhance your virtual agents by integrating external data sources, creating more dynamic and engaging conversations. Explore key topics such as testing strategies, connectivity protocols, APIs, environment management, and compliance standards. Gain insights into best practices for securely integrating conversational AI with your existing contact center systems, and learn how to deploy scalable, enterprise-grade solutions
The Customer Experiences with Google Contact Center AI – Dialogflow CX Training provides practical, hands-on learning to design, build, and deploy AI-powered virtual agents and intelligent customer interaction workflows using Google Dialogflow CX.
Participants learn how to create advanced conversational flows, integrate with telephony and chat systems, and connect Dialogflow CX with platforms such as Genesys Cloud CX, Amazon Connect, and Cisco Webex Contact Center.
This course helps you master Google Contact Center AI (CCAI) tools to deliver next-generation self-service and seamless live-agent experiences.
This course is ideal for:
Before enrolling, participants should have:
The course includes both conceptual and hands-on lab exercises, including:
Yes. This course helps prepare you for Google Contact Center AI (CCAI) and Dialogflow CX certification paths. It validates your ability to design and deploy AI-driven customer experiences using Google’s enterprise contact center technologies — a skill highly sought after by organizations adopting AI-first customer service solutions.