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Customer Experiences with Google CCAI - Dialogflow CX
Course Overview Google CCAI
Discover how to design customer interactions using Contact Center Artificial Intelligence (CCAI) in this comprehensive course. You'll work with Dialogflow CX to build and test virtual agents using a built-in simulator. Enhance your virtual agents by integrating external data sources, creating more dynamic and engaging conversations. Explore key topics such as testing strategies, connectivity protocols, APIs, environment management, and compliance standards. Gain insights into best practices for securely integrating conversational AI with your existing contact center systems, and learn how to deploy scalable, enterprise-grade solutions
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – Master 11+ In-Demand Skills (Worth $1,899)
Course Fee $4,195*
Schedules for Customer Experiences with Contact Center AI - Dialogflow CX
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Customer Experiences with Google CCAI - DialogFlow | 11-23-2026 9:30 am | 11-27-2026 5:30 pm | Online (Live) – Las Vegas | $4,194.99 | |
| Customer Experiences with Google CCAI - DialogFlow | 12-28-2026 9:30 am | 01-01-2027 5:30 pm | Online (Live) - Dubai, UAE | $4,194.99 |
Discover how to design customer interactions using Contact Center Artificial Intelligence (CCAI) in this comprehensive course. You'll work with Dialogflow CX to build and test virtual agents using a built-in simulator. Enhance your virtual agents by integrating external data sources, creating more dynamic and engaging conversations. Explore key topics such as testing strategies, connectivity protocols, APIs, environment management, and compliance standards. Gain insights into best practices for securely integrating conversational AI with your existing contact center systems, and learn how to deploy scalable, enterprise-grade solutions
F.A.Q
1. What is this course about?
The Customer Experiences with Google Contact Center AI – Dialogflow CX Training provides practical, hands-on learning to design, build, and deploy AI-powered virtual agents and intelligent customer interaction workflows using Google Dialogflow CX.
Participants learn how to create advanced conversational flows, integrate with telephony and chat systems, and connect Dialogflow CX with platforms such as Genesys Cloud CX, Amazon Connect, and Cisco Webex Contact Center.
This course helps you master Google Contact Center AI (CCAI) tools to deliver next-generation self-service and seamless live-agent experiences.
2. Who should take this course?
This course is ideal for:
- Contact Center Engineers, AI Developers, and Solution Architects working with CCaaS platforms
- Voice Application Developers creating intelligent IVR and chatbot workflows
- System Integrators implementing AI-driven automation in Genesys, Cisco, or Amazon Connect environments
- Professionals preparing for Google Cloud Contact Center AI (CCAI) or Dialogflow CX certification
3. What are the prerequisites for this course?
Before enrolling, participants should have:
- Basic understanding of cloud contact center concepts (queues, routing, agents)
- Familiarity with Google Cloud Platform (GCP) fundamentals
- Understanding of REST APIs, webhooks, and JSON
- (Optional) Experience with any CCaaS platform such as Cisco, Genesys, or Amazon Connect is helpful but not required
4. What topics are covered in the Dialogflow CX Training?
The course includes both conceptual and hands-on lab exercises, including:
- Overview of Google Contact Center AI architecture
- Designing Dialogflow CX agents with intents, entities, and flows
- Implementing context management, slot filling, and event handling
- Integrating Dialogflow CX with telephony providers (Twilio, Genesys, Webex CC)
- Connecting to web applications and CRMs through webhooks and APIs
- Using Google Cloud Functions, Pub/Sub, and BigQuery for automation and analytics
- Managing multi-language and multi-channel experiences (voice, chat, messaging)
- Testing, debugging, and deploying scalable virtual agent solutions
5. Does this course prepare me for certification?
Yes. This course helps prepare you for Google Contact Center AI (CCAI) and Dialogflow CX certification paths. It validates your ability to design and deploy AI-driven customer experiences using Google’s enterprise contact center technologies — a skill highly sought after by organizations adopting AI-first customer service solutions.