Amazon Connect Communications Specialist

This course is designed to equip participants with the skills and knowledge necessary to become proficient in managing and optimizing Amazon Connect, Amazon’s cloud-based contact center solution. Participants will gain hands-on experience in configuring, managing, and troubleshooting Amazon Connect to meet business needs. The course also covers customer service best practices, integration with other AWS services, and the effective use of communication tools to improve customer interactions.

What is Included:

• 5-day intensive instructor-led
• 100 hours of dedicated lab access
• Dual CCIE certified instructor
• 2-year retake policy
• 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – Master 11+ In-Demand Skills (Worth $1,899)