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Cisco Contact Center Enterprise Advanced Administration
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.
What is included:
☎️ - 5-day intensive instructor-led
☎️ - 200 hours of dedicated lab access
☎️ - Dual CCIE certified instructor
☎️ - 2-year retake policy
☎️ - Study Kits included
Course Fee $3,495 USD
Buy Now Pay Later - Financing Available for US Resident/Citizen*
Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.
*terms and condition apply
Upcoming Schedule
Upcoming Schedule
If you do not see any schedules, please contact us at
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Cisco Contact Center Enterprise Advanced Administration (CCEAA) | 01-20-2025 9:30 am | Toronto | Online | $3,499.00 | ||
| Cisco Contact Center Enterprise Advanced Administration (CCEAA) | 02-17-2025 9:30 am | Las Vegas | Online | $3,499.00 | ||
| Cisco Contact Center Enterprise Advanced Administration (CCEAA) | 04-21-2025 9:30 am | Toronto | Online | $3,499.00 | ||
| Cisco Contact Center Enterprise Advanced Administration (CCEAA) | 05-19-2025 9:30 am | Las Vegas | Online | $3,499.00 | ||
| Cisco Contact Center Enterprise Advanced Administration (CCEAA) | 07-21-2025 9:30 am | Toronto | Online | $3,499.00 |
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Module 1 – PCCE Review
- PCCE Architecture and Components Review
- PCCE Protocols Review
- PCCE Call Flow Review
- PCCE Access Tools Review
- Discovery 01-1: Review Discovery
- Discovery 01-2: Navigating CCE Discovery Architecture and Components
Module 2 – Introducing Bulk Import Tools
- Use the PCCE Bulk Import Tool
- Use Bulk Import Templates
- Discovery 02-1: Importing Bulk Data
Module 3 – Configuring Advanced Scripting and CCE Data Exchange
- Design for Advanced Scripting
- CCE Data Exchange
- Using Call Studio
- Implement Database Lookup using VXML
- Collect Response from the Caller
- Invoking Call Studio Applications with CCE Routing Scripts
- Discovery 3-01 Creating VXML Application using Call Studio
- Discovery3-02 Configure Precision Queues
- Discovery 3-03 Creating CCE Routing Script
- Discovery 3-04 Customizing Finesse Desktop
- Discovery 3-05 Testing your Call Flow
Module 4 – CUCM Initiated Call Flows
- Understand Transfer Types and CVP Call Flow Models
- Describe Subsequent Transfers
- Perform UCM Configurations for Transfers
- Configure CUCM as Routing Client and Agent Transfers
- Discovery 4-01 Configure CUCM as Routing Client and Agent Transfers
Module 5 – Using Gadgets to Customize the Finesse Desktop
- Obtain Finesse Custom Gadgets
- Deploy Finesse Custom Gadgets
- Discovery 5-01 Deploying Finesse Gadgets
Module 6 – Implementing Mobile Agent
- Examining Mobile Agent Functionality
- Identify Mobile Agent Architecture and Components
- Configuring Mobile Agent
- Logging in as Mobile Agent
- Planning Mobile Agent Design and Integration
- Discovery 6-01 Implementing Mobile Agent
Module 7 – Implementing Post Call Survey
- Examining Post Call Survey Functionality
- Configuring Post Call Survey
- Reporting Considerations for Post Call Survey
- Discovery 7-01 Implementing Post Call Survey
