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Cisco UCCX Deployment Training
Course Overview Cisco UCCX Training
In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.
What is included:
- 5-days intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – Master 11+ In-Demand Skills (Worth $1,899)
Course Fee $4,195 USD*
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Schedules
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Cisco UCCX Deployment Training | 09-21-2026 9:30 am | 09-25-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Cisco UCCX Deployment Training | 11-16-2026 9:30 am | 11-20-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 |
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In Cisco’s Unified Contact Center Express (Unified CCX) Deployment course, you learn how to install, configure, and maintain a Cisco UCCX solution while gaining both administrative and scripting skills. The training typically covers:
- System Architecture & Components: Understanding UCCX integration with CUCM, gateways, and agents, plus roles of applications, triggers, and call control.
- Installation & Configuration: Setting up UCCX servers, configuring telephony components, and integrating with Cisco Unified Communications Manager.
- Basic Scripting: Using the Script Editor to create and modify IVR scripts that handle call routing, prompts, menus, and caller input.
- Application Management: Creating and managing contact center applications, triggers, call queues, and resource groups.
- Agent & Supervisor Features: Configuring Cisco Finesse for agent desktops, skills-based routing, workflows, and monitoring tools.
- Reporting & Monitoring: Using Cisco Unified Intelligence Center (CUIC) for real-time and historical reports to measure performance and troubleshoot.
- High Availability & Redundancy: Understanding failover, clustering, and fault tolerance in UCCX environments.
- Troubleshooting Tools: Using debugs, traces, and system logs to diagnose and resolve common operational issues.
By the end of the course, you can deploy a fully functional UCCX solution, build call flows to support business re
F.A.Q
1. What is the Cisco UCCX Deployment Training course about?
The Cisco Unified Contact Center Express (UCCX) Deployment Training course provides comprehensive, hands-on instruction for deploying, configuring, and managing Cisco’s UCCX platform. It covers key concepts such as call flow scripting, application management, agent configuration, queue management, reporting, and system troubleshooting—helping you build and maintain a complete contact center solution for small to mid-sized organizations.
2. Who should take this course?
This course is ideal for:
- Contact Center engineers and administrators responsible for deploying or managing Cisco UCCX environments
- System integrators and voice engineers working on Unified Communications and Contact Center solutions
- IT professionals seeking Cisco UCCX certification or preparing for roles in UCaaS and CCaaS engineering
- Organizations transitioning from legacy PBX or call center platforms to Cisco Unified Contact Center Express
3. What are the prerequisites for enrolling in this course?
Before attending this training, participants should have:
- Basic understanding of IP telephony and Cisco Unified Communications Manager (CUCM)
- Familiarity with Cisco Unified Contact Center Enterprise (UCCE) concepts (optional)
- Experience with Windows Server, networking, and VoIP fundamentals
- Completion of CLCOR (350-801) or equivalent Cisco collaboration foundation is recommended
4. What topics are covered in Cisco UCCX Deployment Training?
This course includes both theoretical and hands-on modules such as:
- UCCX architecture and deployment models
- Cisco Finesse setup and agent management
- Application Editor scripting and call flow design
- Prompt, queue, and trigger configuration
- Skill-based routing and contact service queues
- Real-time and historical reporting using CUIC
- Troubleshooting, backup, and system maintenance
5. Does this course prepare me for Cisco UCCX certification?
Yes. This training helps you prepare for Cisco UCCX certification paths and validates your skills in deploying and managing Cisco Unified Contact Center Express environments. It is a valuable stepping stone toward advanced certifications like CCNP Collaboration or Cisco Contact Center Specialist and is ideal for professionals aiming to enhance their expertise in Cisco contact center deployment and operations.