Customer Experiences with Google CCAI - DialogFlow

Discover how to design customer interactions using Contact Center Artificial Intelligence (CCAI) in this comprehensive course. You'll work with Dialogflow CX to build and test virtual agents using a built-in simulator. Enhance your virtual agents by integrating external data sources, creating more dynamic and engaging conversations. Explore key topics such as testing strategies, connectivity protocols, APIs, environment management, and compliance standards. Gain insights into best practices for securely integrating conversational AI with your existing contact center systems, and learn how to deploy scalable, enterprise-grade solutions

What is Included:

• 5-day intensive instructor-led
• 100 hours of dedicated lab access
• Dual CCIE certified instructor
• 2-year retake policy
• 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – Master 11+ In-Demand Skills (Worth $1,899)