Tel: +1-866-777-0060 | Request For Information

Genesys Cloud CX Implementation Study Kit

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. You will also gain a familiarity with daily contact center monitoring and administration tasks, preparing you for the specialization courses which dive deeper into the topics presented here.

Package Includes:
  • Genesys Cloud CX: Implementation (available now)
  • Lab Simulator - Practice Genesys without Account.  No Schedule or Software needed. 

 

Price $499 /1 year
Content Outline
Genesys Cloud CX: Implementation
  • Chapter 1.1 - Overview of the Genesys Cloud CX Platform
  • Chapter 1.2 - Licensing in Genesys Cloud CX Contact Center
  • Chapter 2.1 - Genesys Cloud CX Overview
  • Chapter 2.2 - Accessing Genesys Cloud CX
  • Chapter 3.1 - Overview of Configurations Genesys Cloud
  • Chapter 3.2 - Location Configuration
  • Chapter 3.3 - User Profile Configuration
  • Chapter 3.4 - Adding People to the Contact Center
  • Chapter 3.5 - Organizing People
  • Chapter 3.6 - Data Management in Genesys Cloud CX
  • Chapter 4.1 - Features of Genesys Cloud CX Communicate
  • Chapter 4.10 - DIDs in Genesys Cloud CX
  • Chapter 4.11 - Extensions in Genesys Cloud CX
  • Chapter 4.12 - Relationship Between Locations, Sites, Edges, and Edge Group
  • Chapter 4.13 - Architect Features in the Communicate License
  • Chapter 4.2 - Genesys Cloud CX Telephony Overview
  • Chapter 4.3 - Genesys Cloud CX Telephony Configuration Setup
  • Chapter 4.4 - Trunks in Genesys Cloud CX
  • Chapter 4.5 - Sites in Genesys Cloud CX
  • Chapter 4.6 - Edges in Genesys Cloud CX
  • Chapter 4.7 - Functions an Edge Provides
  • Chapter 4.8 - Edge Configuration
  • Chapter 4.9 - Phone Management in Genesys Cloud CX
  • Chapter 5.1 - Importance of Number Plans and Outbound Routes Configuration
  • Chapter 5.2 - Customizing Number Plans and Outbound Routes
  • Chapter 6.1 - Genesys Cloud Telephony and System Basics Setup
  • Chapter 6.2 - Managing Agent, Role and Permission
  • Chapter 6.3 - Managing Queue in Genesys Cloud CX
  • Chapter 7.0 - Genesys Cloud Edge - BYOC Premises and Edge Introductory Concepts
  • Chapter 8.0 - Genesys Cloud- Edge - BYOC Premise Configuration