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Advanced Cisco UCCE/ICM Scripting
5-day instructor-led course intended for system engineers and customers who want to learn how to develop advanced Cisco Contact Center Enterprise scripts using techniques and methodology to deploy real-world call flow. This course will help you learn how to use various nodes in scripting and when to use specific nodes. You will learn to integrate with multiple external applications like Database, RSET API, Java Classes, and more. You will set up Google DialogFlow integration and learn how to use ICM/UCCE Scripts to control the interaction with that platform. The student will go through actual hands-on lab exercises to validate all components learned during the class.
What is included
- 5 Days Instructor-led Training
- Free Retake - Up to 2 Years
- Attend Online or Onsite
- Full Access to Study Kits
- Email Support from Instructor
Upcoming Schedule
Upcoming Schedule
If you do not see any schedules, please contact us at
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Administering Cisco Contact Center Enterprise | 10-09-2023 9:30 am | Toronto | Online | $3,499.00 | ||
| Cisco UCCE Advanced Administration | 10-16-2023 9:30 am | Toronto | Online | $3,499.00 | ||
| Cisco UCCE Advanced Administration | 10-30-2023 9:30 am | Las Vegas | Online | $3,499.00 | ||
| Administering Cisco Contact Center Enterprise | 12-11-2023 9:30 am | Toronto | Online | $3,499.00 | ||
| Cisco UCCE Advanced Administration | 12-18-2023 9:30 am | Toronto | Online | $3,499.00 |
Lecture on Video (available now)
- Chapter 01 - Introduction to Script Editor
- Chapter 02 - Call Type Contact Data and Scripting
- Chapter 03 - Categorizing Contacts
- Chapter 04 - Selecting Routing Targets
- Chapter 05 - Network VRUs
- Chapter 06 - Variable and Formula
- Chapter 07 - UCCE Scripting with Call Variables
- Chapter 08 - Scripting with External Database
- Chapter 09 - UCCE Basic Administrative Scripts
- Chapter 10 - Built-In Function – String Manipulation
- Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
- Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Micro applications
- Chapter 13 - Overview of CVP Call Studio
- Chapter 14 - Creating basic CVP Scripts
- Chapter 15 - Executing CVP Scripts via UCCE Scripting
Lab Outline (available now)
- Lab 01 - Create a basic UCCE Scripts
- Lab 02 - Create a script with comment & monitoring object
- Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
- Lab 04 – Routing Call Based on CLID and Dialed Number
- Lab 05 - Requalify Call Type - Routing calls to another script
- Lab 06 – Use GotoScript to route calls to different scripts
- Lab 07 – Creating Time of Day Routing
- Lab 08 – Distribute call load using Percentage Allocation
- Lab 09 – Routing Calls using Skills Group using LAA Method
- Lab 10 – Routing calls to Services using Service Node