Current Open Positions
Job Title: Customer Service Support Representative - Genesys Cloud Contact Center and Microsoft Team Voice
Job Summary: We are seeking a skilled and customer-oriented Customer Service Support Representative with 2 years of experience in Genesys Cloud Contact Center and Microsoft Team Voice. The ideal candidate will have a strong background in providing exceptional customer service, along with expertise in utilizing Genesys Cloud Contact Center and Microsoft Team Voice for resolving customer inquiries and issues. As a Customer Service Support Representative, you will be responsible for delivering outstanding customer experiences by effectively leveraging Genesys Cloud Contact Center and Microsoft Team Voice capabilities. Your knowledge and proficiency in these platforms will play a crucial role in ensuring customer satisfaction and maintaining high service standards.
- Provide exceptional customer service and support through various communication channels, including phone, email, and chat.
- Utilize Genesys Cloud Contact Center and Microsoft Team Voice to handle customer inquiries, troubleshoot issues, and resolve customer concerns in a timely and professional manner.
- Act as the first point of contact for customers, demonstrating a friendly and empathetic approach while actively listening to their needs and concerns.
- Assist customers with account inquiries, product information, order status, and technical support, ensuring accurate and comprehensive resolutions.
- Collaborate with cross-functional teams to escalate complex issues and follow up on customer cases to ensure timely resolution and customer satisfaction.
- Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, in the appropriate systems or databases.
- Identify opportunities for process improvements and share customer feedback with relevant teams to enhance overall customer experience.
- Stay up to date with product knowledge, system updates, and best practices related to Genesys Cloud Contact Center and Microsoft Team Voice.
- Adhere to established customer service metrics, such as response time, first call resolution, customer satisfaction, and quality standards.
- Assist with training and mentoring new team members on Genesys Cloud Contact Center and Microsoft Team Voice functionalities and customer service best practices.
- High school diploma or equivalent; some college education is preferred.
- Minimum of 2 years of experience as a Customer Service Support Representative, with a focus on Genesys Cloud Contact Center and Microsoft Team Voice.
- Proficient in using Genesys Cloud Contact Center and Microsoft Team Voice for handling customer inquiries and resolving issues.
- Strong customer service skills, including active listening, problem-solving, and effective communication.
- Familiarity with call center operations and customer service best practices.
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Detail-oriented with strong organizational and time management skills.
- Ability to work well in a fast-paced environment and handle multiple customer interactions simultaneously.
- Experience with web-based customer support tools and CRM systems.
- Familiarity with Microsoft Office Suite and general computer proficiency.
- Ability to adapt to changing technologies and processes.
- Positive attitude, strong work ethic, and a team player mindset.
If you are a customer-focused professional with a strong background in Genesys Cloud Contact Center and Microsoft Team Voice, we invite you to join our team. Showcase your exceptional customer service skills and technical expertise to deliver top-notch support to our valued customers.
Salary Range: $28 CAD Per Hour
Job Post date: Jun 27, 2023
Job Title: IT (Information technology) Consultant
Job Summary: We are seeking a talented and experienced Intermediate Network Analyst with a strong background in Cisco Enterprise networking, SD-WAN, and supporting contact center solutions. The ideal candidate will have 2 to 4 years of relevant experience in working with Cisco technologies, specifically in the areas of SD-WAN, Genesys Cloud Contact Center, and Webex Contact Center. As a Network Analyst, you will play a crucial role in the design, implementation, maintenance, and troubleshooting of the network infrastructure and contact center solutions. Your expertise and knowledge will contribute to the success of our organization by ensuring reliable network connectivity and efficient contact center operations.
- Design, configure, and implement Cisco Enterprise networking solutions, including SD-WAN, to support the organization's business requirements.
- Provide technical expertise and support for the Genesys Cloud Contact Center and Webex Contact Center platforms.
- Collaborate with cross-functional teams to gather requirements, develop network designs, and ensure seamless integration of contact center solutions.
- Perform network assessments and troubleshooting to identify and resolve any issues related to network connectivity, performance, or security.
- Monitor and analyze network performance using appropriate tools, identify bottlenecks, and implement necessary optimizations.
- Ensure adherence to best practices, industry standards, and security protocols in network design and implementation.
- Assist in the planning and execution of network upgrades, migrations, and maintenance activities.
- Document network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
- Stay updated with emerging technologies, industry trends, and best practices in Cisco Enterprise networking and contact center solutions.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 to 4 years of hands-on experience with Cisco Enterprise networking, including SD-WAN.
- Solid understanding of Genesys Cloud Contact Center and Webex Contact Center platforms.
- Hands-on Experience supporting Genesys Cloud Contact Center and SIP base Phone Deployment
- Must-have experience with troubleshooting WebRTC SIP Base IP phone
- Must-have experience with WebEx Contact Center Flow Designer to troubleshoot scripts
- Must-have experience with WebEx Calling control hub
- Proficient in network design, configuration, and troubleshooting using Cisco routers, switches, and firewalls.
- Familiarity with network protocols and technologies such as TCP/IP, VLANs, VPNs, OSPF, BGP, MPLS, etc.
- Experience with network monitoring and analysis tools.
- Strong analytical and problem-solving skills to diagnose and resolve network issues.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant Cisco certifications (e.g., CCNA, CCNP) are a plus.
If you are a highly motivated and detail-oriented professional with a passion for Cisco networking and contact center solutions, we would love to hear from you. Join our team and contribute to the growth and success of our organization by leveraging your expertise in network analysis and support.
Salary Range: $55K to $75K based on experience
Job Post date: Jun 27, 2023
Job Summary: We are seeking an experienced Web Developer with expertise in Odoo backend development and Joomla integration to join our team. As a Web Developer, you will be responsible for developing and maintaining our web applications, focusing on the Odoo backend and seamless integration with Joomla CMS. You will work closely with our cross-functional team to deliver high-quality, user-friendly, and scalable solutions.
- Develop and maintain web applications using Odoo backend development techniques.
- Integrate Odoo with Joomla CMS to ensure seamless data flow and functionality.
- Collaborate with designers, frontend developers, and other stakeholders to implement user-friendly interfaces and responsive designs.
- Write clean, efficient, and maintainable code that adheres to industry standards and best practices.
- Customize and extend Odoo modules to meet specific business requirements.
- Perform troubleshooting, debugging, and testing to ensure the stability and performance of the applications.
- Collaborate with the team to plan and execute projects, ensuring timely delivery and quality results.
- Stay up-to-date with the latest web development trends, technologies, and frameworks relevant to Odoo and Joomla integration.
- Provide technical guidance and support to team members as needed.
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Proven experience as a Web Developer, specifically with Odoo backend development and Joomla integration.
- MUST have odoo application development experience for e-learning
- Strong proficiency in Python programming language.
- In-depth knowledge of Odoo framework, including ORM, workflows, models, and views.
- Experience in developing and customizing Odoo modules and working with the Odoo API.
- Familiarity with Joomla CMS and its extension framework.
- Solid understanding of databases, SQL, and data modeling.
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Experience in integrating Odoo with other systems or third-party applications.
- Knowledge of front-end frameworks such as Bootstrap or Foundation.
- Familiarity with version control systems like Git.
- Experience with Agile development methodologies.
- Certification in Odoo or Joomla development.
Join our team and contribute your skills to the development of innovative web applications with seamless Odoo backend functionality and Joomla integration. We offer a collaborative work environment, competitive salary, and opportunities for professional growth. Apply today and be part of our dynamic team!
Salary Range: $48K to $55K + Benefits
Job Post date: Jun 27, 2023