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Implementing Cisco Contact Center Enterprise
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models
What is included:
☎️ - 5-day intensive instructor-led
☎️ - 200 hours of dedicated lab access
☎️ - Dual CCIE certified instructor
☎️ - 2-year retake policy
☎️ - Exclusive Access to UC/Collaboration e-Learning
Course Fee $3,495 USD
Buy Now Pay Later - Financing Available for US Resident/Citizen*
Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.
*terms and condition apply
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Course Outline
Planning a Cisco Packaged Contact Center Enterprise Deployment
- Packaged CCE Component Overview
- Call Flows Review
Staging a Packaged CCE Deployment
- PCCE Deployment Planning and System Design Specification
- Software Compatibility and OS Requirements
Preparing CCE Software for Installation
- General Considerations and System Requirements
- Active Directory Considerations
Administering Security Certificates
- Security Certificate Overview
- Install and Configure Certificate Authority
Introducing the Packaged CCE Integration Wizard
- PCCE Inventory and Service Accounts
- Run the PCCE Wizard Adding a Site to Packaged CCE
Adding a Site to Packaged CCE
- PCCE Remote Site Overview
- Remote Site Security Certificate Considerations
Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
- Compare Real Time vs. Live Data
- Complete Cisco Unified Intelligence Center Integration
Personalizing the Packaged CCE Dial Plan
- CCE Dial Plan Components
- Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment
Configuring to Validate Deployment
- Confirm Configuration Readiness
- Cisco Unified Communications Manager Administration
Scripting for Packaged Contact Center Enterprise
- Configure Script Editor
- Use Microapps
Configuring Single Sign-On
- SSO Overview
- Configure SSO Prerequisites
