Tel: +1-866-777-0060 | Request For Information

Genesys Cloud CX: Implementation & Contact Center Administration

This course provides an overview of the Genesys Cloud CX environment and describes the components that can be configured when creating a new contact center. You will also learn how to add and update users, assign user roles, configure telephony parameters for the contact center and users, and so on. In addition, this course introduces the terminologies used in Genesys Cloud CX as it relates to common terminologies used in contact centers.

This Bootcamp covers:

  • Genesys Cloud CX: Implementation (collaboration/communicate)
  • Genesys Cloud CX: Contact Center Administration
  • Genesys Cloud CX: Architect
Course Fee: Contact Us

What is included

  • 5-day intensive instructor-led 
  • eLearning Access for Genesys Contact Center
  • 2-year retake policy 
  • Access to a comprehensive e-learning platform (valued at $3,499+) with covering 12 new skills
Edit Page